Guest Services Agent

Guest Service Agent

Join Our Team at Blue Moon Vacation Rentals!

We are looking for an energetic, hard-working, Guest Service Agent to provide quality attention and care to our guest and owners!

Are you passionate about creating memorable experiences and being part of a vibrant, community-driven team? At Blue Moon Vacation Rentals, we don’t just offer a place to stay—we create unforgettable moments for our guests, clients, and team members. Nestled in the heart of Navarre Beach, a hidden gem on the Gulf of Mexico, our company is committed to delivering exceptional service while fostering a positive, inclusive work environment.

Why Blue Moon? We believe that our team members are the true soul of our company. We think differently about travel, and we approach our work with heart, integrity, and a desire to connect people with places. As a part of our team, you'll experience:

• A Culture of Engagement: We’re not just a team—we’re a family. We believe in nurturing each team member's growth, creativity, and spirit while making sure you’re empowered to thrive.

• Impactful Work: Your role will directly shape the guest experience and the success of our properties. You’ll have the opportunity to make a real impact, connecting people with the beauty of Navarre Beach.

• A Thriving Community: We’re deeply committed to the people and places around us. Join a company that values relationships and strives to build a better environment for everyone we touch—from guests to owners to teammates.

What We’re Looking For:

• Talent with Heart: If you have a passion for people and a commitment to excellence, you’re the perfect fit.

• Integrity: We value honesty, transparency, and doing the right thing in every situation.

• A Spirit of Adventure: We love those who are eager to make a difference, both at work and in their personal journey.

• A Desire to Grow: If you’re looking for a place that encourages you to grow professionally and personally, you’ve found it here.

Your Role: As part of our team, you’ll be entrusted with responsibilities that impact both the guest experience and the company’s success. You’ll work closely with a dynamic team that thrives on collaboration and creativity, with the opportunity to learn, grow, and contribute to an evolving company.

Why You’ll Love Working Here:

• A supportive, values-driven environment

• Opportunities for career growth and development

• The chance to work in one of Florida’s most beautiful and sought-after beach destinations

Ready to Join Us? If you’re passionate about making an impact, embracing new challenges, and being part of something special, we want to hear from you! Apply today to be part of the Blue Moon Vacation Rentals family and help us continue to create amazing experiences for everyone we serve.

To be considered for this position:

As part of our application process, we require all candidates to complete the Culture Index survey. This brief survey helps us understand your unique strengths and how you may fit into our team culture. Please take a moment to complete it at the time you submit your application.

https://go.cultureindex.com/p/epJhRkrvLaskxsLHxu

Benefits:

Full-Time employees are eligible to enroll in benefit plans offered including medical, dental, vision, life insurance, accident, critical illness, etc.

401k with 4% company match.

Paid-Time Off

Essential Functions:

• Oversees and manages the daily operations of Guest Services and Reservations
• Manages the delivery of efficient reservations services, check-in and check-out services and coordination of front office activities with other departments to ensure all standards are met and excellent customer service is provided.
• Coordinate and resolves problems arising from owner/guest concerns with a dedication to satisfying every guest/owner.
• Manages an efficient and highly capable teams, ensuring they are trained, effective, and adhere to Company Standards of Excellence and Policies
• Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.
• Encourages and builds mutual trust, respect, and cooperation among team members and serves as a role model to demonstrate appropriate behaviors
• Interacts with Guests on a routine basis to obtain feedback on quality of product, service levels and overall satisfaction.
• Analyzes information and evaluates results to choose the best solution and solve problems.
• Maintains a strong working relationship with Executive Leadership and organizational stakeholders to support operations and goals and to expedite resolution of any problems and circumstances that may arise, ensuring the highest level of hospitality and integrity.

Qualifications

• Vacation rental or hospitality experience preferred
• Experience working with fast-paced team members and qualitative customer relationships
• Excellent time management skills with the ability to change activity frequently and handle interruptions
• Understanding of and ability to create a healthy organizational culture
• Excellent interpersonal communication skills
• Enhanced computer skills
• Problem-solving and a customer service mentality are a must
• Extremely pleasant "hospitality" demeanor.

Requirements:

• Reliable transportation
• Available to work holidays and weekends as needed.

Blue Moon is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Blue Moon makes hiring decisions based solely on qualifications, merit, and business needs at the time.