What are the responsibilities and job description for the AWS Connect Engineer position at Vaco by Highspring?
Vaco is NOT seeking third party candidate support on this engagement.
Job Title:AWS Connect Engineer
Job Type:Contract-to-Hire
Worksite Schedule: 4-days onsite (Mon - Thur) 1-day remote (Fri)
Worksite Location: Addison, Texas
W2 Hourly Rate On Contract: $55.00 - $65.00 (W2) based on experience and credentials
Salary Conversion Target:Based on experience up to $115,000 - $135,000 full benefits
Job Scope:
- Design and implement AWS Connect-based cloud contact center solutions with a focus on scalability, security, and high availability.
- Integrate AWS Connect with various AWS services like Lambda, DynamoDB, API Gateway, S3, SNS, SQS, and more to create automated, cloud-native solutions.
- Develop customized contact flows, AI-powered automations, and real-time analytics features that optimize the customer experience.
- Monitor and optimize the performance of AWS Connect solutions through logging, insights, and real-time monitoring tools.
- Ensure compliance with industry regulations such as PCI-DSS and GDPR, applying security best practices in all AWS Connect implementations.
- Working within a team of software engineers, conducting code reviews, and promoting a culture of technical excellence.
- Work closely with product teams, business stakeholders, and UX designers to ensure technology initiatives align with organizational and user needs.
- Build and maintain integrations with CRM systems, third-party APIs, and other enterprise applications to ensure smooth service delivery.
- Automate infrastructure provisioning and deployment workflows using Terraform.
- Leverage AI/ML services to integrate chatbots, speech recognition, and sentiment analysis to improve customer interactions.
- Manage the integrity and performance of deployed AWS Connect solutions, ensuring rapid issue resolution to maintain high-quality service delivery.
- Conduct thorough risk assessments and contribute to incident response strategies to maintain high system uptime.
- Promote Agile best practices, including efficient sprint planning and continual process improvement within the team.
- 6-10 years in software engineering, focusing on cloud-based development and service-oriented architecture.
- At least 3-5 years of hands-on experience with AWS services, particularly AWS Connect.
- Strong troubleshooting and problem-solving abilities, especially within AWS Connect environments.
- Expertise in AWS Identity & Access Management (IAM) for managing users, roles, groups, and policies in the context of AWS resources.
- Proficiency in backend development using languages like Python, Node.js, Java, or C#.
- Familiarity with VoIP, SIP, WebRTC, and contact center technologies is advantageous.
- Solid experience with continuous integration and deployment (CI/CD) processes.
- Proven ability to implement effective code review practices to enhance code quality and encourage continuous learning within the team.
- Excellent communication skills, with the ability to engage with both technical teams and business stakeholders.
- Bachelor's degree in Computer Science or a related field, or equivalent professional experience (8 years).
- AWS Certifications (e.g., AWS Certified Solutions Architect, AWS Certified Developer, or AWS Cloud Practitioner)
- Prior experience in the healthcare industry is a plus
Determining compensation for this role (and others) at Vaco depends upon a wide array of factors including but not limited to the individual's skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company's 401(k) retirement plan.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $55 - $65
