What are the responsibilities and job description for the Client First Center Advocate position at Vaco by Highspring?
Job Posting: Client First Center Advocate I
Location: Fairfield, OH
Job Summary:
We are seeking a dedicated and customer-focused Client First Center Advocate I to join our team. In this role, you will engage with customers through various service channels, including phone, email, social media, and online chat. As a representative of our financial institution, you will ensure a positive customer experience by addressing inquiries, resolving issues, and identifying sales opportunities.
Key Responsibilities:
Respond to customer inquiries regarding bank products and services via phone and digital channels.
Identify and refer sales opportunities to appropriate sales associates.
Stay up-to-date on products, services, policies, and procedures.
Resolve customer inquiries related to loan products.
Conduct account research to address customer issues and provide accurate resolutions.
Process customer account transactions and maintenance requests with precision.
Strive for first-contact resolution of customer inquiries and concerns.
Escalate complex customer requests when necessary.
Qualifications:
High school diploma or GED required.
Proven experience in providing exceptional customer service.
Strong problem-solving and communication skills.
Ability to work efficiently in a fast-paced environment.
Remote Work Requirements:
Meet minimum performance standards and complete assignments on time.
Maintain availability during designated business hours.
Reside within 60 miles of Fairfield, OH,
Have a designated, distraction-free work environment at home.
Ensure dependent care is arranged during working hours.
Access to high-speed internet that meets performance requirements.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
