What are the responsibilities and job description for the Director of Customer Service position at Vaco by Highspring?
Customer Service Director - Drayage/Transportation Industry | Long Beach, CA | $160K - $190K Bonus
Vaco Los Angeles is partnering with a leading company in the Drayage/Transportation industry to find an experienced and qualified Customer Service Director. This pivotal role is responsible for managing and supporting the customer service team to ensure exceptional service delivery to clients. You will work closely with various departments to optimize customer experience and drive business success.
Key Responsibilities:
- Lead and deliver industry-leading customer service to clients, identifying and addressing their needs proactively.
- Manage, train, and mentor the customer service team to foster growth and efficiency.
- Collaborate cross-functionally with teams such as Sales and Marketing to align on client needs and business goals.
- Facilitate the organic growth of the customer base through outstanding service.
- Shape the strategy and vision for the customer service department, making a tangible impact on the company's success.
Key Qualifications:
- Over 10 years of experience in a customer service management role.
- Bachelor's degree required.
- Experience in the Drayage/Transportation industry is highly preferred.
- Proven track record in managing a customer service team within a mid to large-sized company.
- Strong proficiency in various technology systems and software.
- Demonstrated leadership and ability to drive change and innovation within customer service functions.
Compensation & Benefits:
- Base salary between $160K - $190K, plus a performance-based bonus structure.
- Amazing company culture with opportunities for personal and professional growth.
- Shape and influence the future of the customer service department.
This is an on-site opportunity located in Long Beach, CA.
If you're passionate about delivering exceptional customer service and ready to take on a leadership role with a growing company, apply today!
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
Salary : $160,000 - $190,000
