What are the responsibilities and job description for the Help Desk Admin position at Vaco by Highspring?
Job Description:
As a Help Desk Technician, you will be the first point of contact for our clients seeking technical assistance. You will be responsible for troubleshooting hardware and software issues, providing solutions, and ensuring a smooth user experience.
Key Responsibilities:
- Respond to customer inquiries via phone, email, or chat in a timely manner.
- Diagnose and resolve technical hardware and software issues.
- Provide support for operating systems, applications, and network connectivity.
- Document issues and resolutions in the ticketing system.
- Assist in the setup and configuration of new hardware and software.
- Collaborate with other IT team members to resolve complex issues.
- Maintain a high level of customer satisfaction through effective communication and problem-solving.
Qualifications:
- Proven experience as a Help Desk Technician or similar role.
- Strong knowledge of computer systems, mobile devices, and other tech products.
- Familiarity with remote desktop applications and help desk software (e.g., Zendesk, Freshdesk).
- Excellent problem-solving skills and the ability to troubleshoot technical issues.
- Strong communication skills, both verbal and written.
- Relevant certifications (e.g., CompTIA A , Microsoft Certified) are a plus.
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
