What are the responsibilities and job description for the Help Desk Technician position at Vaco by Highspring?
We are seeking a skilled Help Desk Technician for a short-term, 1-month contract to assist with IT support, office set up, and device deployment. The ideal candidate will have hands-on experience with Entra ID (Azure AD), Active Directory, device imaging, and Microsoft 365 administration. Experience with Microsoft Autopilot and deployment projects is a plus.
Responsibilities:- Provide first-level technical support to end users for hardware, software, and network issues.
- Manage user accounts and permissions in Entra ID (Azure AD) and Active Directory.
- Perform device imaging and deployment for new and existing employees.
- Assist with Microsoft 365 set up, including email, Teams, and OneDrive support.
- Support deployment processes, ensuring smooth onboarding of new devices.
- Troubleshoot and resolve technical issues related to Windows, Office applications, and network access.
- Document support requests and resolutions in the ticketing system.
- Experience with Entra ID (Azure AD) and Active Directory.
- Hands-on experience with device imaging and deployment.
- Proficiency in Microsoft 365 Suite (O365).
- Strong troubleshooting skills for hardware and software issues.
- Excellent communication and customer service skills.
- Ability to work independently and manage tasks efficiently.
- Experience with Microsoft Autopilot for device provisioning.
- Previous involvement in IT deployment projects.
If you have the required skills and are available for a 1-month contract, we encourage you to apply!
Vaco by Highspring values a diverse workplace and strongly encourages women, people of color, LGBTQ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
Vaco by Highspring is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race (including but not limited to traits historically associated with race such as hair texture and hair style), color, sex (includes pregnancy or related conditions), religion or creed, national origin, citizenship, age, disability, status as a veteran, union membership, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, political affiliation, or any other protected characteristics as required by federal, state or local law.
Vaco by Highspring and its parents, affiliates, and subsidiaries are committed to the full inclusion of all qualified individuals. As part of this commitment, Vaco by Highspring and its parents, affiliates, and subsidiaries will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact HR@vaco.com .
Vaco by Highspring also wants all applicants to know their rights that workplace discrimination is illegal.
By submitting to this position, you agree that you will be giving Vaco by Highspring the exclusive right to present your as a candidate for the foregoing employment opportunity. You further agree that you have represented information about yourself accurately and have not affirmatively misrepresented your qualifications. You also agree to maintain as confidential, to the fullest extent permitted by law, any information you learn from Vaco by Highspring about the position and you will limit disclosure of information about the position only to the extent necessary to perform any obligations in furtherance of your application. In exchange, Vaco by Highspring agrees to exercise reasonable efforts to represent you through all solicitation, job screening and resume dispersal.
Vaco by Highspring and its parents, affiliates, and subsidiaries ("we," "our," or "Vaco by Highspring") respects your privacy and are committed to providing transparent notice of our policies.
- California residents may access Vaco by Highspring HR Notice at Collection for California Applicants and Employees here.
- Virginia residents may access our state specific policies here.
- Residents of all other states may access our policies here.
- Canadian residents may access our policies in English here and in French here.
- Residents of countries governed by GDPR may access our policies here.
Determining compensation for this role (and others) at Vaco by Highspring depends upon a wide array of factors including but not limited to:
- the individual's skill sets, experience and training;
- licensure and certification requirements;
- office location and other geographic considerations;
- other business and organizational needs.
With that said, as required by local law, Vaco by Highspring believes that the following salary range referenced above reasonably estimates the base compensation for an individual hired into this position in geographies that require salary range disclosure. The individual may also be eligible for discretionary bonuses.
