What are the responsibilities and job description for the Help Desk Contract position at Vaco Technology?
Job Details
Help Desk Technician
We are seeking a skilled Help Desk Technician to provide technical support and assistance to end users. This contract role requires troubleshooting hardware, software, and network issues while ensuring excellent customer service. The ideal candidate will have strong problem-solving skills and the ability to work independently in a fast-paced environment.
Key Responsibilities:
- Provide first-level technical support for hardware, software, and network-related issues via phone, email, or in person.
- Troubleshoot and resolve IT issues, including operating systems, applications, and connectivity problems.
- Document all support requests, resolutions, and follow-up actions in the ticketing system.
- Assist with setting up, configuring, and maintaining workstations, laptops, and peripheral devices.
- Support user account management, including password resets and access control.
- Escalate complex issues to higher-level IT support or specialized teams as needed.
- Ensure timely response and resolution of help desk requests to maintain user productivity.
- Provide guidance and training to end users on IT best practices.
Required Qualifications:
- Experience: 1-3 years in a help desk or IT support role.
- Technical Skills:
- Knowledge of Windows and/or macOS operating systems.
- Experience with Microsoft 365, Active Directory, and basic networking.
- Familiarity with remote desktop tools and ticketing systems.
- Soft Skills:
- Strong communication and customer service skills.
- Ability to troubleshoot and resolve issues efficiently.
- Detail-oriented with strong organizational skills.
Preferred Qualifications:
- CompTIA A , ITIL, or other relevant certifications.
- Experience with cloud-based applications and remote support tools.
- Prior experience in a corporate or enterprise IT environment.
Contract Details:
- Hours: Full time
- Compensation: $25/hr
If you are a tech-savvy problem solver looking for a great contract opportunity, apply today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
Salary : $25
