What are the responsibilities and job description for the Project Manager - Customer Success - Technical - Hybrid - 52/hr position at Vaco Technology?
Job Details
Title: Project Manager - Customer Success, SaaS company
Employment Type: 6 Month Contract, Right to Hire
Location: Franklin, TN - Hybrid
Compensation: 52/hr
Reason for Opening: Company needs additional help working with Clients on SaaS software around taxes for CPA firms. Software handles all aspects of the tax remediation process.
Responsibilities
- Manage the end-to-end onboarding process, ensuring a smooth transition from Sales to Customer Success.
- Develop and execute customized implementation plans tailored to each client's business needs.
- Act as the primary point of contact for new clients during the onboarding phase, providing regular updates and resolving issues promptly.
- Collaborate with Product and Engineering teams to address technical setup requirements and troubleshoot roadblocks.
- Train client teams on platform features and best practices to accelerate adoption.
- Conduct post-implementation reviews to assess client satisfaction and identify areas for improvement.
- Ensure a seamless handoff to Customer Success Managers with comprehensive documentation and key account details.
Qualifications
- Bachelor's degree in Business, Information Systems, or a related field.
- 3 years of experience in project management, implementation, or onboarding roles, preferably in a SaaS environment.
- Strong organizational skills with the ability to manage multiple projects simultaneously.
- Excellent communication skills, both written and verbal.
- Familiarity with accounting workflows or experience working with accounting firms is a plus.
- Proficiency in project management tools (e.g., Confluence, AirTable) and CRM systems (e.g., HubSpot).
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.
