What are the responsibilities and job description for the Vail Adventure Center Operations Manager position at Vail Adventure Center?
Do you enjoy working more in the Summer and less in the Winter? This means you have those Winter Holidays free! Extra ski time and vacations for you!
We are seeking a highly motivated and experienced team member to oversee our operations and ensure the smooth running of daily business. As the VAC Operations Manager, you will be responsible for managing the day-to-day operations, hiring & supervising staff, and ensuring excellent customer service. If you have strong leadership skills, excellent organizational abilities, and a passion for delivering exceptional service, we want to hear from you!
Duties:
- Manage the overall operations of VAC, including staff supervision, scheduling, guest services, and performance management
- Hands on to assist tours, reservations, marketing as needed
- Ensure compliance with company policies and procedures
- Develop and implement strategies to improve operational efficiency and customer satisfaction
- Monitor inventory/retail
- Facilitate training and educational events
- Attend marketing and promotional events
- Collaborate with other team member and management on growth and success opportunities
- Resolve customer complaints or issues with grace
- Conduct regular staff meetings to communicate goals, expectations, and updates
- Stay up-to-date with industry qualifications
- This position does require ability to certify as a guide for all operations. Up to 50% of this position could be outdoors. This facility operates May-November yearly for guests. December-April no guests are present.
Qualifications:
- Bachelor's degree in Outdoor Operations, Hospitality, Business or related field (preferred)
- Proven experience in a managerial role, preferably in a similar industry
-Phone/Reservations
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent organizational and time management abilities
- Exceptional communication and interpersonal skills
- Proficient in Microsoft Office, ability to learn reservations and marketing programs
- Ability to work under pressure and handle multiple tasks simultaneously
Benefits:
- Competitive salary based on experience
- Full time Summer hours/Limited Winter Hours
- Cell Phone Plan
- Paid time off
- Uniform Allowance
- $250 Monthly Housing Allowance
- $200 Monthly Health Care or Fitness Membership Allowance
- Yearly Pay Raise
- Weekly Meals
- Company Vehicle for onsite requirements
If you are a dynamic leader with a passion for delivering exceptional service, we invite you to apply for the position. Join our team and make a positive impact on our customers' lives!```
Job Type: Full-time
Pay: $62,613.00 - $66,392.00 per year
Benefits:
- Employee discount
- Paid time off
- Referral program
Schedule:
- 10 hour shift
- 8 hour shift
Work Location: In person
Salary : $62,613 - $66,392
