Quality Assurance Team Lead

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Candidates for year-round positions are reviewed on a rolling basis. Applications will be accepted up to 90 days after the posting date, or until the position is filled (whichever is first).

Job Summary: 

We are looking for an experienced QA Team Lead to be responsible for conducting manual QA, and leading a team of offshore and contract QA Leads and Analysts. Directly supporting our digital products and services across consumer-facing web, mobile app, e-commerce, SMS chatbot, and the broader marketing technology space; the ideal candidate will have excellent communication skills with the ability to work in a fast-paced and collaborative team-oriented environment. By leveraging a strong QA execution and leadership background, this individual will work with the Director of Digital Technology to evaluate and refine our existing QA processes and tools, establish a leadership and executive reporting standard, and build relationships with offshore and other QA contract agencies for efficient staff augmentation. Ultimately, the ideal QA Team Lead will have strong leadership qualities, be able to provide guidance and support to the QA Leads, and develop a strong partnership with the PM, BA, and Development Managers and teams. The QA Team Lead reports to the Director of Digital Technology within the Digital Technology IT team.

Job Specifications: 

• Outlet: Corporate 

  • Within 50 miles of our Broomfield, CO headquarters or commuting distance to one of our following resorts: Keystone, Breckenridge, Vail

• Shift & Schedule Availability: Full Time, Year Round 

• The budgeted range starts at $110,000 - $120,000 annual bonus. Actual pay will be adjusted based on experience
• Other Specifics: Hybrid

Job Responsibilities: 

• Process Refinement: Assess resources, platforms, and applications to establish a baseline and determine the immediate and ongoing needs of the Digital Team’s QA program.

• Hiring and Onboarding: Partner with the Director of Digital Technology to hire offshore QA resources and contract QA Analysts. Own the onboarding process for those individuals and provide ongoing timely and actionable feedback throughout their tenure. Identify high-quality talent and place individuals in the right roles.

• Resource Efficiency: Drive strategic initiatives to reduce time to release, increase quality and expand test automation.

• Project Support: Help projects to be successful by leading and owning QA tasks when appropriate. Support and assist QA Leads, Analysts and Automation Engineers with challenging technical issues.

• Testing: Manual QA as needed, including on-mountain testing.

• Documentation: Define, document and guide best practices and standards for all QA implementations to establish a culture of quality on the Digital team. Maintains SOP and onboarding documentation for new QA team members.

• Connections: Inspire trust and build strong relationships across locations, functions, business units, and levels across the enterprise.

Job Requirements: ​​​​​​​

Required:

• 4 years of experience in software quality assurance, preferably with e-commerce websites and mobile apps

• 1 years of experience leading and coordinating activities for a QA team

• Strong experience with tools such as Octopus, Postman, and LambdaTest or Browserstack

• Experience with test script management tools such as Zephyr Scale

• Experience with documentation-sharing tools such as SharePoint and Confluence

• Experience with MS Office tools such as PowerPoint, Excel, and Word

• Must have excellent written and verbal communication skills and communicate effectively with technical and non-technical stakeholders

• Ability to manage and lead at all levels of testing including unit, functional, regression, performance and scalability testing

• Proficient understanding of cross-browser compatibility issues

• Strong understanding of the web and mobile application lifecycle development process

• Experience with working with offshore resources and outside agencies for staff augmentation

• Organize, lead, and engage in on-mountain testing at our ski resorts as required. Up to 10% travel is expected.

• Be available to address critical production issues, including after-hours support when necessary

• Technical curiosity and willingness to explore beyond your experience

• Excellent analytical and problem-solving skills

• Ability to organize and manage own time, multi-task and switch contexts

• A team player who thrives in a collaborative environment

Preferred:

• B.S. or M.S. in Computer Science or a related field

• Experience writing QA automation tests, including test development using Typescript

• Experience with the software development process, including pull requests and code reviews.

• Experience with source control tools such as Github.

The expected Total Compensation for this role is $110,000 - $120,000 annual bonus. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Vail Resorts offers a ‘Hybrid’ work environment for Broomfield-based roles where employees must live within 50 miles of the Broomfield office and work on-site Tuesday, Wednesday, Thursday and have flexibility to work off-site on Mondays and Fridays.

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and/or dates of attendance at or graduation from an educational institution. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  506829
Reference Date: 01/27/2025 
Job Code Function: Data Warehouse/Business Intel  

Salary : $110,000 - $120,000