Job Summary :
The Jackson Gore Village is seeking a hands-on Director of Rooms to lead our team in delivering services and experiences of a lifetime to our homeowners, guests, and employees. The ideal candidate will bring diverse prior experience in hotel and HOA environments. They will articulate a commitment to personalized guest service and leadership growth that is demonstrated through progressive career advancement across a range of property responsibilities.
The Director of Rooms will coordinate property operations to maximize homeowner and guest satisfaction and loyalty through ensuring associate behavior and facilities lead each of our guests to feeling welcomed, important, comfortable and relaxed. This individual will be responsible for ensuring the property adheres to VR brand standards, manage financials by adjusting operations to stay within prescribed budgeted guidelines while delivering only the highest levels of guest and employee service. A comfort level with public speaking in a variety of situations is a must. The Director of Rooms will oversee the management of Front Office, Pool / Fitness Centers and Housekeeping departments.
Job Specifications :
- Outlet : Jackson Gore Village & Okemo Property Management
- Expected Pay Range : The budgeted range starts at $75,000 $85,000 annual bonus. Actual pay will be adjusted based on experience.
- Shift & Schedule Availability : Full Time / Year Round
- Skill Level : Advanced
Job Responsibilities :
Provide daily oversight and support to operations managers and employees through HOA and VR.Analyze systems and operational procedures to drive property efficiencies and implement new systems when needed.Responsible for daily monitoring of rooms inventory, rate and plan availability and preparing reports of room availability and revenue generated.Constant monitoring of financials. This requires communication and accountability with Revenue Management and Area Financial Expert.Plan, develop, implement, evaluate and maintain owner and guest services commensurate with the level required of VR.Maintain product and service quality standards by conducting periodic inspections, investigating complaints, and initiating corrective action.Serve as a contributing member of the Leadership Committee, revenue management team, and other operational meetings as neededReview all project schedules, purchase requests, purchase orders coordinating operations to follow staffing and operating expense budget and forecast requirementsProvide monthly profit and loss analysis along with adjustments to appropriate operating forecast with achievement of annual property and HOA budget as ultimate goalReview all schedules, purchase requests, and purchase orders to achieve budget and forecasted labor and expense targets and appropriate staging levels for optimal guest service. Represent Front Office, Housekeeping Pool / Fitness Center in the pre- and post- convention meetings and communicates needs to proper departments.Responsible for the hiring, training and performance management of the rooms division departments. Focus on developing the leadership team through commitment to the VR Talent Philosophy.Maintain all required brand cleanliness, facilities condition and service standards throughout guest rooms and property facilities.Conduct daily stand-up meeting for hotel leaders and ensure line up happens for AM and PM shift for bell and front desk. Ensure daily stand up and active warm up occurs in HousekeepingIntegral member of the hotel leadership team.Actively involved in the weekly ROCS meetings and driving the revenue strategy, including owning inventory adjustments that are needed to achieve maximum RevPar.Other duties as assignedJob Qualifications :
Bachelor’s degree with an emphasis in Hotel Management (preferred)Minimum of 5 years in the lodging industry (required)Minimum of 3 years of hotel management (preferred)Experience managing department financialsAbility to adapt to Vail systems and high-level user of Microsoft packageHigh Level of Professionalism and emotional intelligenceThe expected pay range is $75,000 $85,000 annual bonus. This is the pay range we reasonably expect to pay for this position. Individual compensation decisions are based on a variety of factors.
In completing this application, and when submitting related documentation, applicants may redact information that identifies their age, date of birth, and / or dates of attendance at or graduation from an educational institution.
Salary : $75,000 - $85,000
