Adult Manager Ski & Ride School - Full Time/Winter Seasonal - Breckenridge, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

Welcome to Breck Nation.  Come be a part of one of the most unique communities anywhere. The character and personality of our resort is unique, fun, independent, laid-back, authentic and welcoming. Once you visit, you feel like a local, no matter where you are from, or what your background is. Once you leave, you take a piece of our character back with you and are changed forever. Breck is a worldwide community of people who share our passion and mentality; our spirit transcends borders and has created its own nation of followers who live the Breck lifestyle.

The Ski and Ride School Adult Manager is responsible for  creating a welcoming first and last impression. This is achieved through the focus on quality control, guest relations, sales generation, staff performance development, financial responsibility, communication, teamwork, administrative duties and self-development.  This individual will be responsible for managing program issues relating to instructor pay, guest complaints, and system efficiency.  They will manage growth and expense of programs, and will oversee daily instructor line-up.  Position will work with the Director, General Manager,  Administrative Assistant and Administrative office to ensure all payroll, workers compensation, incident reports, staffing levels, inventory levels, disciplinary procedures, hiring and separating procedures and all other administrative functions are managed efficiently and timely. Additional responsibilities include (but are not limited to):

• Coach and counsel supervisors, pros and support staff at their assigned location, complete supervisor performance appraisals and oversee maintenance of base areas and on hill facilities. 
• Implements and holds staff accountable to both Ski & Ride School & company policies and procedures.
• Ensure supervisory staff is effectively controlling instructor and support staff in order to ensure the highest quality of guest service is provided.
• Resolve guest complaints by utilizing guest service guidelines.  Accommodate special requests when appropriate.
• Communicate with other departments to create an environment of support and trust that will benefit staff and guests.
• Responsible for overseeing and coordinating the maintenance of day to day supplies and program tools for inside and outside set up. 
• Adhere to and model the Company’s mission, vision and values.
• Other duties as assigned

Requirements:

• High School diploma or equivalent
• PSIA/AASI Level 2 certification or equivalent
• Minimum of three years experience as an Ski & Ride School instructor
• Minimum of one year of supervisory experience
• Must be able to work in inclement weather in a high alpine environment
• Must have excellent guest service and communication skills
• Must work well in a team
• Must successfully complete the Fit to Ride assessment program
• Able to communicate effectively (verbal and written) in English
• Must be able to work holidays and weekends

Preferred Skills:

• PSIA/AASI Level 3 certification or equivalent
• RPOS experience
• Microsoft Office proficiency

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.