Department Lead: Sales - Bicycle Village - Boulder, CO

Sales Department Lead: Full-Time, Year Round

Vail Resorts Retail

Boulder, CO

Experience of a Lifetime. More than just our mission, these words describe Vail Resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work for Vail Resorts and its subsidiary SSV, is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, we welcome people who bring enthusiasm and pride to work.

Bicycle Village is Colorado's finest bike shop and an integral part of the Colorado cycling community. Our customers are a diverse cross-section of multicultural people, from novice riders who enjoy cycling for recreation, to world-class professional athletes and everything in between. They expect the best from us whether they are shopping for bikes, components, clothing or accessories. And at BV it's not good enough to do just enough, we consistently exceed expectations.

The Sales Department Lead is responsible for maintaining outstanding customer service as per company standards, generating sales, merchandising, and safeguarding company assets. Acts as store department lead and helps ensure the department has appropriate inventory levels.

Responsibilities include (but are not limited to):

• Serves customers by establishing rapport, building customer confidence, providing accurate information, and promoting product through point of successful sale
• Act as a mentor who can train and lead a sales team with effective communication
• Establish professional, yet personalized rapport with customer upon contact; by phone or in person
• Answer all questions, providing detailed information, and establishing trust with the customer to close of sale
• Describing and promoting product in line with customer's express needs as well as promoting purchase of related products
• Ensure pricing is accurate and current including any and all promotions
• Stocks shelves, counters, or tables with merchandise
• Promote extended warranty/maintenance agreements, parts and accessories purchase
• Monitor sales trends and help balance inventory between stores
• Register access to ring up sales

Qualifications:

• Previous retail sales experience - required
• Maintain a working knowledge of products and trends within the bicycle industry - required
• Passion for the cycling industry
• Ability to communicate fluently with co-workers and guests in accurate spoken and written English - required
• Commitment to exceptional customer service
• Basic computer skills - required
• Ability to work a flexible schedule; including nights, holidays and weekends - required

Vail Resorts' retail and rental operations are conducted through Specialty Sports Venture. Vail Resorts Retail operates over 200 year-round and seasonal stores under 40 retail brand names specializing in ski, bike, golf and fly fishing products and gear.  We operate in world-class locations such as Aspen, Beaver Creek, Breckenridge, Keystone, Telluride, Park City, Vail, Lake Tahoe, Denver’s Front Range and the San Francisco Bay Area. 

Learn more about Bicycle Village

As a Vail Resorts employee you get way more than a paycheck or even a ski pass. Our Total Rewards program gives employees access to some of the world’s most beautiful playgrounds and luxurious properties—and the goods to enjoy each of them to their fullest potential.

Some of the benefits include:

• Medical, Dental, Vision and Prescription Drug plans
• 401 (k) Retirement Plan
• Free Epic Ski and snowboard pass to our world-class resorts; including Beaver Creek, Vail, Breckenridge, and Keystone
• Employee discounts at our retail stores
• Employee Assistance Program (EAP)
• Auto, Home and Pet, Insurance
• Excellent training and professional development

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.