Front Desk Agent-Full Time / Year Round- Grand Summit- Canyons Resort in Park City, UT

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.

PURPOSE/OBJECTIVE

To check guests into and out of hotel and perform related front desk duties.

DUTIES/RESPONSIBILITIES

• Provide superior service to our customers (internal and external) at all times.  Follow The Resort’s etiquette guidelines as mandated on the employee staff guide.
• Check in guests at front desk, confirming and entering appropriate information by asking for an ID card and credit card.
• Check guests out and ensure billing is correct.
• Solicit guest comment cards at every opportunity.
• Run various computer reports at the beginning and end of the shift (checklist, D2L, D2S, Guest Folio, etc.)
• Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
• Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
• Relay guest maintenance requests through Maintenance Connection and follow up with guest after 20 minutes.
• Relay guest housekeeping requests by calling the Housekeeping department and follow up with the guest after 20 minutes.
• Answer the switchboard within 3 rings and transfer calls to appropriate department or person.
• Computer training and knowledge of how hotel reservations work.
• Understand and be able to make a walk-in reservation.
• Knowledgeable about Owners and Owner Services program such as RCI and Space A reservations.
• Maintain knowledge of daily activities in and around the hotel, resort and Park City area.
• Make full use of the intranet and Public TC-Fileserver for additional knowledge and information.
• Handle emergencies that arise when on duty alone, notifying appropriate personnel.
• Knowledgeable of the Grand Summit, Silverado and Sundial hotel amenities and lay-out.
• Assist in general maintenance and inventory of Front Office equipments and supplies and cleanliness of the Front Desk, PBX and reception area.
• Assist Bell and Valet when appropriate.
• Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary)
• Cross-train with other departments and be able to cover shifts (as necessary)
• Perform other tasks as assigned by the Front Office Manager, Assistant Front Office Manager or Front Desk Supervisor.

PHYSICAL REQUIREMENTS

• Use of keyboard, bending, lifting
• Must be able to lift a minimum of 50 lbs.
• Standing for extended periods of time
• Maintain a clean and neat business like appearance at all times using a high standard of personal hygiene.

QUALIFICATIONS

• High school plus one year of relevant clerical experience or a combination of education and experience from which comparable knowledge and skills are acquired.
• Basic typing skills with computer data entry experience desirable.
• Basic reading, spelling and math skills.
• Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other Company personnel. Neat appearance and good social manners.
• Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area.
• Must be willing to work weekends, holidays and nights and graveyard shifts (as necessary).
• This position pay $12.00/ hr.

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer

Salary : $12