What are the responsibilities and job description for the Front Desk Agent/Member Services - Full Time, Summer Seasonal - Arrowhead Alpine Club position at vailresorts.valhalla.stage?
Front Desk Agent/Member Services - Full Time, Summer Seasonal - Arrowhead Alpine Club
The Front Desk/Member Services Agent will assist members and guests in all front office-related areas in an efficient, courteous, and professional manner that maintains high standards of service and hospitality. Responsibilities of the Front Desk Agent include, but are not limited to:
- Serves members efficiently, promptly and courteously by giving the highest level of customer service
- Responds to member questions, direct telephone interactions, and perform general office work
- Greets members, and provide information on events, promotions, and special offers
- Actively sell activities and member programs by presenting a pitch for upcoming events
- Documents and handles billing transactions for services, rentals, and guest fees
- Greets members and guests
- Constantly interacts professionally with members and guests
- Provides information on events, promotions and special offers
- Promptly communicating with member requests for storing and accessing various sporting gear
- Documenting and handling billing transactions for services, rentals and guest fees
- Solving member issues within authority level; if unable to resolve, pass on to manager for further assistance
- Maintains the cleanliness and neatness of the front desk and lobby area
- Arriving on time and in uniform for shift
- Always holds a professional attitude when discussing the club and anything of relation to it
- Thoroughly understands and follows proper opening and closing policies and procedures
- Uses proper telephone etiquette
- Works on special projects as assigned
- Performs general office work such as word processing, filing and operating copy and fax machines
- Posts and files charges to members' accounts
- Accurately follows SOX policies when completing accounting paperwork
- Performs club opening duties (turn on all equipment, lights and music)
- Attends all mandatory staff meetings and trainings
- Complies with facility usage policies found in training manual
- Knows all safety and emergency procedures and accident prevention policies and procedures
- Other duties as assigned
Requirements:
- High school diploma or equivalent - required
- College degree - preferred
- Previous guest/customer service experience - required
- Ability to communicate effectively in English, both written and oral - required
- Proficient at MS Word and Excel - required
- Ability to stand for long periods of time without sitting
- Ability to reasonably and rationally handle guest complaints and questions with diplomacy and tact
- Flexible schedule and the ability to work weekends and holidays- required
- In-person interview- required
Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
