What are the responsibilities and job description for the Front Desk Agent - Winter Seasonal - Full Time - The Lodge at Vail, a RockResort position at vailresorts.valhalla.stage?
Front Desk Agent - Winter 2014/15 Seasonal - Full Time - The Lodge at Vail, a RockResort - Vail, CO
Be a part of the team at the iconic and traditional Lodge at Vail. We share a unique history with Vail Mountain in being the first hotel to open and operate back in 1962. We strive to provide an above and beyond experience for our guests and the front desk is where it all starts.
Essential Job Functions:
- Perform guest registration and room assignment and accommodate special requests of all customers.
- Answer the phones according to the standards of proper etiquette and as fast as possible (no more than three rings).
- Assist all guests in problems and questions as required. Ensure that all guest problems are resolved in a timely and efficient manner.
- Handle mail and messages properly and on a confidential basis as well as be responsible for safety deposit boxes.
- Handle all front desk duties according to hotel policies, procedures, internal rules and standards.
- Be knowledgeable about daily hotel operations, check daily event sheet, bulletin boards and be up to date with all changes, new procedures and events.
- Have knowledge about room rates, packages, discounts, promotions and upgrade program and know how to handle each.
- Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel.
- Bank out at the end of the shift by following the blind drop procedures strictly. The MOD will always verify the shift closing.
- Be familiar with the AM, PM and night daily checklist to ensure smooth daily operations
Qualifications:
- High school diploma or GED. -required
- College degree. -preferred
- Hotel guest service experience or other customer service background. -preferred
- Proficiency in Microsoft office, LMS or other property management/reservation program. -preferred
- Must be able to communicate effectively in English, written and verbal. -required
- Proficiency in Spanish. -preferred
- Must be well spoken and polished up to resort property expectation. -required
- Experience with hotel operations, computer skills, customer/guest service. -preferred
Learn more about:
The Lodge at Vail: http://lodgeatvail.rockresorts.com/
Vail Resorts Grooming Policy: http://jobs.vailresorts.com/info/company-policies.aspx Vail Hospitality's Grooming policy may be slightly more stringent due to our luxury brand.
Have fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
