What are the responsibilities and job description for the Front Desk & Reservationist for Hospitality - Full Time/ Winter / Seasonal- Kirkwood, CA position at vailresorts.valhalla.stage?
Job Summary: The Front Desk Agent & Reservationist is responsible for maintaining the Brand Standards of Guest Service during reservation booking, check in and check out. This position will follow all front desk procedures to ensure a professional and genuine guest experience. This person will possess outstanding customer service, interpersonal and presentation skills in order to assist and resolve guest issues and complaints.
Additional responsibilities include (but are not limited to):
- Welcomes guests in a warm, friendly, prompt, and professional manner
- Register guests, issue room keys, provide information, process payment for stay, and close out guest accounts at time of check out
- Takes phone reservations and is able to match the guests needs with the appropriate room type & property
- Inputs online reservation notifications into our lodging management system
- Up-sell rooms when possible to maximize lodging revenue
- Utilize all guest notes to provide preferences on accommodations and services
- Follow proper cash handling procedures outlined in the bank contract and training manual
- Distribute mail/messages/faxes to guests and employees and handle shipping arrangements for guest packages
- Handle confidential and guest information with the highest degree of integrity
- Ensure the area is maintained in an organized manner and kept cleaned every shift. (i.e. entrance, lobby, front desk, back office, storage closets)
- Complete all administrative paperwork in a timely and accurate manner
- At the discretion of the Front Desk Manager, help train new team members
- Responsible for ensuring that all resort guests have the highest quality guest service experience possible by adhering to the brand standards while maintaining a profitable department.
- Utilize all guest profiles to personalize the guest experience and provide preferences on accomodations and services
- Answer the phone according to brand and resort standards
- Exhibits excellent hospitality guest service skills and demonstrates a strong attention to detail and follow up
- Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees, managers and guests
- Anticipate guest' needs, respond promptly and acknowledge all guests
- Develops a strong working relationship with co-workers and managers throughout the property to ensure communication and teamwork are at optimum levels
- Notifies manager or lead if any equipment is broken or supplies are running low
- Practices safe work habits in all types of duties and with all equipment
- Ensure the department leads the charge in regard to recycling efforts and environmental initiative.
- Complies with all Resort policies, procedures and standards of operation
Requirements:
- Able to stand for long periods of time
- Able to talk on the phone for long periods of time
- Must be able to work a flexible schedule including morning, swing, late night shifts (until 2am) and occassional split shifts
- Must be able to work weekends and holidays
- Minimum 2 years of customer service experience
- Able to lift 25lbs or more.
Learn More About…
Kirkwood Mountain Resort - http://winter.kirkwood.com/site/mountain
Kirkwood Winter Employment - http://winter.kirkwood.com/site/employment
Grooming Policy - http://jobs.vailresorts.com/info/company-policies.aspx
Benefits and Perks- http://jobs.vailresorts.com/info/benefits-and-perks.aspx
Have fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
