What are the responsibilities and job description for the Guest Service Assistant Manager - FT - Seasonal - Guest Information - Kirkwood, CA position at vailresorts.valhalla.stage?
Job Summary: Kirkwood is now hiring a Guest Services Assistant Manager for the 2014/15 winter season. The Assistant Manager assists with planning, directing and coordinating operations of the Guest Services department by performing the following duties personally or through subordinate staff. Provides support to all Kirkwood Departments to ensure efficient and effective customer service standards are met.
Additional responsibilities include (but are not limited to):
- Manage resort wide Guest Service training program. Work with HR and all other departments to facilitate discussion of service expectations. Manage reinforcement program.
- Manage fulfillment of Groups sales. Serve as host for Groups before, during and after a group’s visit.
- Train all resort staff to actively seek out guests needing direction during their visit to Kirkwood.
- Administer Resort and department survey program.
- Assists in recruitment and selection of a seasonal staff.
- Pepares the Village Plaza in the mornings before 8:30AM and breaks down as necessary for snow removal or events.
- In charge of Kirkwood's Lost & Found including all processes.
- Communicate with all Department managers on how Guest services helps and assist in their business during peak times.
- Is well versed in all products, programs and amenities that the resort offers. Create system to communicate and educate employees on resort offerings.
- Resolves complaints to the guest’s and KMR’s satisfaction. Anticipates and answers guest’s questions as needed.
- Assists in developing the annual operating budget and capital improvement budget for assigned area of responsibility; monitors and controls budgets utilizing a computerized financial accounting system.
- Participates in the development of goals, objectives, policies and priorities for assigned area of responsibility. Monitors and measures division’s effectiveness in attaining division and department goals.
- Prepares a variety of reports regarding operations, activities and revenues, including accurate sales, class, inventory and payroll reports, including resort wide surveys given to guests and tracking survey results.
- Inputs and monitors employee time & pay records using an automated system. Ensures records are accurate each pay period.
- Presents a professional attitude in appearance and communication.
- Performs assigned projects or other duties from Director of Base Operations.
Requirements:
- Associate’s Degree (AA) or equivalent from two-year college or technical school;
- One year related experience and/or training in the service industry;
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference and volume;
- Able to work in all weather conditions including snow and sunshine;
- Ability to read, write, speak, and comprehend English language proficiently;
- Able to work a flexible schedule including weekends and holidays;
- Able to lift and carry 25 lbs.
Preferred skills:
- 2 years of supervisor experience of staff 6 or more;
- An outstanding personality that is approachable, friendly, and out going;
- Ability to multitask, stay calm in stressful situations, and work independently with minimal supervision;
- Ability to communicate professionally with coworkers, customers and vendors;
- Comply with all safety policies, practices and procedures.
Learn More About…
Kirkwood Mountain Resort - http://winter.kirkwood.com/site/mountain
Kirkwood Winter Employment - http://winter.kirkwood.com/site/employment
Grooming Policy - http://jobs.vailresorts.com/info/company-policies.aspx
Benefits and Perks- http://jobs.vailresorts.com/info/benefits-and-perks.aspx
Have fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
