Senior Front Office Manager, Property Management - Year Round/Full time - Keystone, CO

Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence.  One of our core values is providing an exceptional experience to our guests and to our employees.  An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.
 

Keystone Resort Property Management serves the homeowners and guests of over 1000 contracted short-term rental and homecare residences. The Senior Front Office Manager oversees Front Desk, PBX/Guest Services, Expeditor, and Night Operations management and staff to maximize revenues and profitability while ensuring outstanding homeowner and guest service and satisfaction and adherence to standards. The Senior Manager strives to maximize room revenue & room nights for each property while ensuring safety & environmental consciousness of all employees & guests. 

Essential job duties include:

• Recruit, interview, hire, train, develop, motivate, delegate to, and discipline management team 
• Maintain and continuously improve arrival, departure, and all other front office guest service standards to meet or exceed expectations.
• Develop, maintain, and continually improve systems that create clear communication and teamwork throughout areas of responsibility and across other departments.
• Oversee labor and expenses in areas of responsibility while ensuring adequate staffing and supply levels.
• Assist with development of revenue, labor, expense, and capital budgeting.
• Responsible for documentation of duties and tasks, and reporting appropriate issues pertaining to guests, employees, and property to department heads. Keep proper files of incidents pertaining to but not limited to guest incidents, unit damages, property damages, and employee incidents.
• Oversee property management inventory to maximize revenues. Work closely with Conference Sales & Services to coordinate group activities and with reservations to ensure accuracy. Communicate all specials, promotions and packages to staff as necessary.
• Foster and reinforce partnership between Front Office and critical internal departments, especially Housekeeping and Property Management.
• Oversee maintenance of accurate guest and group accounts.  Reconcile daily transactions for room charges and ensure compliance with all cash handling and other accounting procedures. 
• Drive Market Metrics guest satisfaction scores for both FIT and Group guests.
• Oversee capital projects.
• Participate on departmental and company teams, projects and other duties as assigned.

Qualifications:

• Bachelors Degree in Hospitality Administration or similar
• 5 years in hospitality management role
• 5 years of supervisory experience
• Microsoft Office Suite of products; LMS, and PeopleSoft knowledge preferred
• Ability to read and write in English
• Flexible schedule including weekends, nights and holidays

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.