(SIT Non-Direct 25+) Ski & Ride School Senior Manager

Our mission is to create the Experience of a Lifetime for our employees, so they can, in turn, create the Experience of a Lifetime for our guests. We own and operate the most renowned destination resorts in the world as well as regional and local ski areas outside major cities, and connect them all through one unrivaled network. We are looking for ambitious leaders, innovators and creators to join our talented team. If you’re ready to pursue your fullest potential, we want to get to know you!

Hiring for our seasonal positions occurs on a rolling basis. Applications will be accepted until December 15th or until the positions are filled (whichever is first).

 Job Summary:

The Ski & Ride School Senior Manager oversees and is responsible for the overall guest experience of the Ski and Snowboard School, and Licensed Summer Camp Activities. This is achieved through focusing on quality control of our products, financial management, teamwork, guest relations, employee development, creation and implementation of new programs and services,  hiring, training and leading the management team, administrative duties and personal development and job specific responsibilities defined by the Skier Services Director.

Job Specifications:

• Outlet: Crested Butte
• Shift & Schedule Availability: Year Round / Full Time 
• The budgeted range starts at 100,000. Actual pay will be adjusted based on experience

Job Responsibilities:

• Direct and monitor quality of overall summer and winter products and staff to ensure exceptional guest experience, alignment with Resort and Company goals, financial success, and development of future summer and winter products/programs.
• Responsible for the financial management of all operations, including assisting on budget development, obtaining financial contribution goals, through internal controls and results from our product development.
• Personnel management including hiring and professional growth of all staff, supervision, operational and strategic planning for the school along with the Director of Skier Services.  Direct oversight of Manager and Supervisors.
• Work with Manager and Supervisors to ensure accountability for the quality of products and services for the guests. Provide feedback, growth opportunities, leadership opportunities and appropriate training to develop Ski & Ride School and Summer Camps Leadership Teams. Develop training that impacts Pros’ needs and helps them become lifetime snow Pros, and creates positive culture. 
• Work with the General Manager and Director to support and achieve quality, financial, and safety targets.
• Communicate with the SRS Training Lead, Manager and Supervisors on an ongoing basis to ensure staff training matches the intended outcomes and program coordination is smooth with all operating groups.
• Help create and implement SRS and Summer Camp safety plans and training plans, and monitor the quality and effectiveness of training.
• Create and implement an operations plan to manage the business to pre-determined margins. The operations plan includes consideration of School revenue opportunities, labor ratios management, expense control, and the quality of guest experience.
• Stay current on guest and employee health and safety regulations, including MSDS standards, universal precautions, child abuse guidelines, temporary background checks, emergency evacuation and lightning procedures, and compliance for all summer program licensing requirements.
• Work closely with 3rd party Stakeholders: State of Colorado Child Care Specialists, and all permit entities, BLM, USFS, NPS, and local municipalities, including building inspections including local Fire Department and local Department of Health      
• Know and model the School teaching system and guest service guidelines and how those systems and guidelines work with PSIA/AASI’s Learning Connections Model, and be prepared to lead clinics and teach the public when necessary.
• Actively seek information about industry trends, competitions, and events, and remain involved with professional organizations (ISIA, PSIA/AASI).
• Work with the Product Sales & Services Team to maximize the number of students and ensure the accuracy of ticket sales revenue by actively managing instructor inventory to lessons inventory.
• Meet and greet guests daily and role model exceptional guest service. Resolve guest complaints efficiently and effectively and support 100% guest recovery.
• Monitor and maintain quality and appearance of buildings, sales facilities - both on the mountain and at the base area, organizational yard, signage and program imaging, teaching terrain, and locker rooms, as well as any other duties as assigned.
• Be proactively involved in enterprise-wide best practice efforts by being a contributor to the calls with the focus on driving results for the greater company.
• Other duties as assigned.

Job Qualifications:

• High School Diploma or equivalent
• Minimum 5 years ski school management experience
• Has experience of managing a minimum of 50 people
• PSIA/AASI Level 3 or above - Preferred 
• Proficiency with MS Office products
• Strong written, verbal and communication skills
• Fluent in all aspects of English
• Demonstrated conflict resolution skills
• Must be able to work a schedule including weekends, evenings, and holidays
• Standing for long periods of time and handle exposure to inclement weather, bending, lifting, and squatting

The expected Total Compensation for this role is 100,000. Individual compensation decisions are based on a variety of factors.
 

Job Benefits

• Ski/Mountain Perks! Free passes for employees, employee discounted lift tickets for friends and family AND free ski lessons
• MORE employee discounts on lodging, food, gear, and mountain shuttles
• 401(k) Retirement Plan
• Employee Assistance Program
• Excellent training and professional development

Full Time roles are eligible for the above, plus:

• Health Insurance; Medical Insurance, Dental Insurance, and Vision Insurance plans (for eligible seasonal employees after working 500 hours)
• Free ski passes for dependents
• Critical Illness and Accident plans

Please note that the ability to work in person or off-site, and the particulars related to such work, are subject to change at any time; and, accordingly, the Company reserves the right to change its policies and/or require in-person/in-office work or off-site work at any time in its sole discretion. 

Vail Resorts is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or any other status protected by applicable law.

Requisition ID  501346
Reference Date: 06/21/2024 
Job Code Function: Ski/Snow School 
Job Type: [[JobType]]