Ski and Ride School Training Manager- Winter / Seasonal / Full Time - Heavenly

Ski and Ride School Training Manager- Winter / Seasonal / Full Time - Heavenly

Job Summary:  The Ski & Ride School Training Manager is responsible for the creation, administration, quality, staffing, and delivering of Ski & Ride School trainings as well as daily and seasonal operational supervisor duties. He/she is also responsible for the overall quality of lessons and guest experience delivered at their location. This position works with other Training Managers, Ski & Ride School Managers, and Senior Training Manager to facilitate and assure the quality of centralized training, including required training, certification training, on-going (elective) training, new-hire training, and safety training. Reports directly to the Senior Training Manager, but also has lines of responsibility to Ski & Ride School Managers.

Job Responsibilities:

• Develop, coordinate, schedule, and administer staff training. Work with other Training Managers and Senior Training Manager to ensure quality and consistency throughout the school.
• Role model excellence in clinic leading, teaching, and contemporary skiing/riding. Remain current with professional organizations.
• Work with Ski & Ride School Managers and Supervisors to ensure the quality of products/services, deliver exceptional guest experiences, and develop training specific to business needs. Accountable for metrics concerning safety, employee engagement, and guest satisfaction.
• Lead trainings and continuously evaluate the effectiveness of the training program.
• Perform daily and seasonal operational supervisor duties including - but not limited to - daily work assignments/split process, matching guests and instructors for privates, scheduling, resolving guest issues, instructor appraisals, communication meetings, and managing the business to predetermined goals.
• Monitor quality and performance of instructor staff and work with Managers and Supervisors to design and deliver training to improve instructor performance and guest experience. Coach and counsel individual instructors when appropriate.
• Meet and greet guests daily and role model exceptional guest service. Resolve guest complaints efficiently and effectively and support 100% guest recovery.
• Remain current with industry trends, competitions, and events and teach lessons to the public when necessary.

Requirements:

• High School Diploma
• Minimum of three years as a full-time instructor for a recognized ski and snowboard school
• Current PSIA/AASI Level 3 certification (or equivalent)
• Must be able to utilize email, Word, Excel, and other applications as needed
• Fluent in reading, writing and communicating in English
• Proven strong clinic leading ability
• Must successfully complete the Fit to Ride fitness assessment program
• Must be available to work holidays and weekends
• PSIA/AASI Examiner or Rocky Mountain Trainer (or equivalent) preferred
• Ski & Ride School Supervisor experience preferred

At the Vail Resorts® family of companies (collectively "Vail Resorts"), we consider safety for employees and guests our number one priority. Ensuring that employees are capable of performing physically demanding jobs is an important factor in our ability to fulfill this commitment.  This position is among the most physically demanding at our resorts.  Therefore, the position requires successful completion of our Fit to Ride fitness assessment program as a condition of employment.  For more detailed information and a video demonstration of the Fit to Ride Program, click here.  Vail Resorts will provide reasonable accommodations whenever necessary to enable otherwise qualified individuals with disabilities to participate in and/or complete the Fit to Ride program, provided reasonable accommodations do not pose an undue hardship on the company.

For more information about working at Heavenly Ski and Ride School please go to: skijob1.snow.com/heavsrs

For more information, please visit:

Our Mountain

Benefits and Perks 

Accommodations

Fit to Ride Program

Company Policies

Have fun.  Serve Others.  Do Right.  Drive Values.  Do Good.  Be Safe.  These are the values Vail Resorts employees embrace daily.   As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate.  Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.