Ski and Snowboard School Manager of Training and Quality - Full Time, 10 Month , Vail Mountain

Ski and Snowboard School Manager of Training and Quality - Full Time, 10 Month, Vail Mountain

Responsible for the creation, administration and quality of the training program for all Vail Ski & Snowboard School management and instructor staff. Responsible to design, publish, and manage the training curriculum, vailsnowpros.com website, training materials and tools, and calendars. Responsible for quality of instruction and processes within the school. Works with other VRI peer(s) to manage, facilitate and assure the quality of the centralized training between the Schools. Leads and models delivery of training on-snow and indoors. Teaches the public and helps in operations. Reports directly to the Director of the Vail Ski & Snowboard School however has a dotted line of responsibility to the General Managers of Adult and Children’s programs.

Responsibilities Include (but are not limited to):

• Coordinate and administer staff training/education in all disciplines and age groups to assure the most positive internal and external guest experience. Showcase innovative techniques, service levels and methodology, and incorporate risk awareness and safety at all levels of training.
• Continuously evaluate effectiveness of training content and methods from a guest and employee perspective to ensure exceptional guest experience and relevance.
• Work with Health & Safety to develop and implement safety measures to improve overall safety of instructors and guests.
• Work with the Ski & Snowboard School Director and General Managers to guide and facilitate the direction, culture and quality of the Ski & Snowboard School.
• Design, orchestrate, and facilitate Trainer's Training. 
• Maintain contacts with external presenter/trainers and develop/search for new presenters to deliver trainings. Book dates, negotiate fees, arrange venues, handle logistics, A/V, etc.
• Design and facilitate fall and on-going Management Team training.
• Lead the Location Training Product Managers/Supervisors and Instructor Trainers. Help foster positive culture and morale across the school.
• Ensure teamwork, efficiency and consistency of systems across the different locations working with the Location Managers and Location Training Product Managers/Supervisors.
• Help to support and lead daily operations at the locations when needed
• Be a role model for excellence in training, coaching, leading, and communicating. Liaison to PSIA/AASI and USSA.
• Assist with the development and management of budget according to corporate guidelines.
• Oversee the publishing of all written training materials/tools. E.g. teaching handbooks, Private Lesson Guidebook, all hiring materials, etc... Work with ASEA for publishing and content of Handbooks.
• Supervise and manage the Snowboard Training and Parks Coordinator.
• Supervise and manage the Hiring and Training Coordinator.
• Other duties as assigned.

Qualifications:

• High School Diploma or GED - required.
• Must have 5 years experience as a ski and/or Instructor and Trainer - required.
• PSIA/AASI Advanced Educator/Examiner - required.
• Microsoft Word, Excel, Powerpoint and Outlook skills - required.
• Exceptional communication skills, written and verbal - required.
• Supervisory/Management Experience - preferred. 
• Must be fluent in English written and verbal - required.

Learn More About:

Vail Mountain

Grooming Policy

Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.

Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.