What are the responsibilities and job description for the Spa Front Desk Agent- Part Time/ Winter Seasonal -Canyons Resort in Park City, UT position at vailresorts.valhalla.stage?
Experience of a Lifetime. More than just our mission, these words describe our unique and iconic resorts and the people who share a desire to achieve and experience excellence. One of our core values is providing an exceptional experience to our guests and to our employees. An opportunity to work at Vail Resorts is an opportunity to bring out your full passion for everything our company stands for, including our commitment to our product, the communities we live in, the environment and our shareholders. Our employees are good at what they do, and we welcome people who bring enthusiasm and pride to work.
PURPOSE/OBJECTIVE
Check guests into Health Club, Book Spa appointments, and perform related Health Club duties.
DUTIES/RESPONSIBILITIES
- Provide superior service to our customers (internal and external) at all times. Follow The Resort’s etiquette guidelines.
- Check in guests at spa and health club, entering appropriate information into and running necessary reports from computer system.
- Take payments, post charges, enter amounts into computer, and balance accounts at end of shift.
- Answer a variety of questions from guests, and handle routine problems, referring more unusual or difficult problems or complaints to supervisor or other appropriate staff members.
- Relay maintenance and housekeeping requests to proper staff members.
- Answer phone calls
- Book Spa appointments and services
- Handle emergencies that arise when on duty alone, notifying appropriate personnel.
- Put keys away and do a key inventory.
- Perform other related clerical tasks.
- Assist in general maintenance of the spa desk and reception area.
- Reach and exceed retail sales goals
- Perform other tasks as assigned.
- Must have a flexible schedule, including working weekends and holidays
WORKING RELATIONSHIP
- Reports to Spa Director
- Receives direction from Spa Supervisor
PHYSICAL REQUIREMENTS
- Use of basic spa booking procedures and computer programs
- Standing for extended periods of time
- Folding linens, lifting and moving objects up to 25lbs or more.
QUALIFICATIONS
- High school plus one year of relevant spa or retail experience or a combination of education and experience from which comparable knowledge and skills are preferred.
- Basic typing skills with computer data entry experience desirable.
- Basic reading, spelling and math skills.
- Retail sales experience preferred.
- Ability to converse clearly and comfortable with many different types of people and to deal courteously and efficiently with customers and other company personnel. Neat appearance and good social manners.
- Ability to learn a variety of information about the Company’s lodging and recreational facilities, packages and services as well as general information about the area.
- Strong written and oral communication and interpersonal skills.
- Proficiency in Microsoft Office.
Have fun. Serve Others. Do Right. Drive Values. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and a commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
