What are the responsibilities and job description for the Vail Mountain Club Valet - Full and Part Time, Winter Seasonal position at vailresorts.valhalla.stage?
Vail Mountain Club Valet - Full and Part Time, Winter Seasonal
The Vail Mountain Club is the premier ski club in the world, offering ski and car valet along with an array of other amenities including but not limited to, dining services, private events, and exclusive club activities like "First Tracks." With an unrivaled location only steps from Vail's new Gondola 1 the Club's members can park their cars within feet of the mountain and not touch their skis until they are in line for the lift. While the Vail Mountain Club offers its members the best in convenience and luxury, it is the club's personal service and stellar staff that distinguishes it from other clubs and luxury resorts.
Responsibilities Include ( but are not limited to):
- Tag, store, inventory, and issue members and guests ski equipment.
- Locate and deliver members’ and guests’ ski equipment to member when member and/or guest arrives each day to go skiing.
- Receive and transport members and guests skis to ski storage at end of ski day or when member and/or guest is done skiing for the day.
- Record ski tuning instructions and transport equipment to and from ski shop.
- Park member vehicles as needed.
- Change light bulbs, performs minor maintenance as needed.
- Assist food and beverage staff with morning services.
- Assist with restroom cleanliness checks.
- Dust, sweep, mop, and vacuum as directed.
- Perform special requests as directed by club managers.
- Assist members by answering questions promptly and courteously.
- Contribute to team effort by accomplishing related directives as needed.
- Problem solves member issues within authority level, direct to upper management for decisions.
- Arrives on time and in uniform for shift and is professional at all times.
- Participate in all mandatory staff meetings and trainings.
- Greet members and guests by name.
- Engage members and guests in conversation.
- Assist with member/guest requests and nees.
- Cooperate with other staff by assisting them as needed.
- Comply with facility usage policies.
Generally, the Club Valet is responsible for doing whatever it takes to ensure the valet team accomplishes its mission, which is:
To amplify our member's enjoyment of Vail Mountain's activities and attractions by promptly providing them with agile and enthusiastic individualized service.
The valet team accomplishes this mission by focusing on the following:
- BEING PROMPT: Ensuring we help our members get on the mountain as quickly as possible: i.e. members never have to wait for their skis.
- BEING AGILE: by being attentive to our member's desires whether they occur in ski and car valet or in other areas of the Club, in town, or on the mountain.
- BEING ENTHUSIASTIC: be being cognizant of our place (i.e. living in Vail and the mountains) and its wonders and sharing this with our members via an attitude of appreciation and excitement.
- BEING INDIVIDUALIZED: by learning from and about our members so that we, not only satisfy, but anticipate their desires and needs.
- BEING PROFESSIONAL: by speaking to team members in, and carrying oneself in, a professional and personable manner throughout your daily activities
The generality of the team's mission and goals reflects the dynamic nature of working in the club environment, which can be quite different from a typical valet position, requiring someone who is dynamic and who takes initiative to insure members are having a great experience while at the club.
That said, the specific task range from the everyday-parking cars and processing skis-to helping in other areas of the Club be it in the Kitchen area, Houskeeping Area, etc. For an enthusiastic, personable, and energetic individual looking for a way to enjoy Vail for the winter, this is a unique opportunity to work in a spectacular environment, working with Vail's most important customers.
Have Fun. Serve Others. Do Right. Drive Value. Do Good. Be Safe. These are the values Vail Resorts employees embrace daily. As the premier mountain resort company in the world and a leader in luxury, destination-based travel at iconic locations, we operate in three highly integrated and interdependent segments including mountain, lodging and real estate. Vail Resorts employees are good at what they do and we welcome people who bring enthusiasm, pride and commitment to creating an Experience of a Lifetime to our stakeholders.
Vail Resorts is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status.
