What are the responsibilities and job description for the Sr. Salesforce Developer-W2-FT position at Vaiticka Solution?
Job Title: Sr. Salesforce Developer.
Location: Alpharetta, GA
Employment Type: Full-time
Department: Information Technology / Customer Experience
About the Role
This role blends a deep understanding of customer relationship management systems, contact center operations, and cutting-edge Salesforce technologies to enhance our after-sales service and customer support experience.
As a core member of our technology and customer experience team, you'll help design and implement scalable, low-code solutions that improve client engagement, streamline service delivery, and drive operational efficiency.
Key Responsibilities
- Configure, manage, and optimize Salesforce Service Cloud, Salesforce Lightning, and OmniStudio applications.
- Support the delivery and ongoing improvement of customer support processes using SERVICE ASSIST and contact center technologies.
- Collaborate with cross-functional teams to design and implement CRM solutions aligned with business objectives.
- Enhance after-sales service experiences through smart workflows, case management, and client communication tools.
- Champion client management best practices, ensuring high-quality service and efficient resolution of customer issues.
- Apply low-code development techniques to rapidly deliver solutions within the existing design system.
- Contribute to software design and development efforts, ensuring alignment with IT standards and customer needs.
- Analyze business requirements and translate them into scalable, user-friendly CRM features.
- Support training, adoption, and troubleshooting of Salesforce tools across departments.
Required Skills & Experience
- Proven experience with Salesforce Service Cloud, Salesforce Lightning, and Salesforce OmniStudio.
- Familiarity with SERVICE ASSIST and customer contact center operations.
- Solid understanding of CRM platforms and client lifecycle management.
- Experience in customer support and after-sales service environments.
- Knowledge of low-code platforms and agile solution delivery.
- Background in information technology, software design, or software development.
- Strong communication skills and ability to collaborate with technical and non-technical stakeholders.
- Passion for technology-driven customer experience and continuous improvement.
Nice to Have
- Salesforce certifications (e.g., Service Cloud Consultant, OmniStudio Developer).
- Experience with design systems in CRM or support environments.
Familiarity with enterprise-level software integration and change management.
