What are the responsibilities and job description for the Customer Success Manager position at Valcourt Group?
Job Overview
The Valcourt Group is seeking a highly skilled Customer Success Manager to join our team. In this role, you will be responsible for ensuring client satisfaction and acting as the primary liaison between clients and our operations team. You will focus on addressing client needs, resolving issues, identifying new business opportunities, and strengthening client relationships.
Key Responsibilities:
1. Client Relationship Management: Serve as the main point of contact for all client needs and inquiries. Address and resolve client complaints, damages, and service concerns promptly. Handle account changes, transitions, and questions regarding services. Build and maintain strong client relationships through regular communication, visits, and engagement. Represent the company at industry events, client lunches, and sporting events to foster partnerships.
2. Sales & Business Development: Identify and pursue new business opportunities within existing accounts. Cross-sell additional services from other divisions. Upsell services to maximize client satisfaction and revenue growth.
3. Operational Collaboration: Assist operations with client issues that require additional support or intervention. Clearly communicate scopes and expectations for sold projects to the operations team.
4. Event & Association Management: Participate in relevant associations and industry events to strengthen client and community connections. Organize and manage client entertainment events as needed.
5. Administrative Support: Provide assistance with Accounts Receivable by addressing client billing concerns. Submit reports and updates to the Director of Account Management regularly.
Qualifications:
Proven experience in account management, sales, or client relationship roles. Strong interpersonal and communication skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Problem-solving mindset with a focus on client satisfaction. Knowledge of the industry or related fields is preferred but not required.
Benefits:
Competitive salary with performance-based incentives. Benefits package including health, dental, and vision insurance. Professional development opportunities.
The Valcourt Group is seeking a highly skilled Customer Success Manager to join our team. In this role, you will be responsible for ensuring client satisfaction and acting as the primary liaison between clients and our operations team. You will focus on addressing client needs, resolving issues, identifying new business opportunities, and strengthening client relationships.
Key Responsibilities:
1. Client Relationship Management: Serve as the main point of contact for all client needs and inquiries. Address and resolve client complaints, damages, and service concerns promptly. Handle account changes, transitions, and questions regarding services. Build and maintain strong client relationships through regular communication, visits, and engagement. Represent the company at industry events, client lunches, and sporting events to foster partnerships.
2. Sales & Business Development: Identify and pursue new business opportunities within existing accounts. Cross-sell additional services from other divisions. Upsell services to maximize client satisfaction and revenue growth.
3. Operational Collaboration: Assist operations with client issues that require additional support or intervention. Clearly communicate scopes and expectations for sold projects to the operations team.
4. Event & Association Management: Participate in relevant associations and industry events to strengthen client and community connections. Organize and manage client entertainment events as needed.
5. Administrative Support: Provide assistance with Accounts Receivable by addressing client billing concerns. Submit reports and updates to the Director of Account Management regularly.
Qualifications:
Proven experience in account management, sales, or client relationship roles. Strong interpersonal and communication skills. Ability to manage multiple tasks and prioritize effectively in a fast-paced environment. Problem-solving mindset with a focus on client satisfaction. Knowledge of the industry or related fields is preferred but not required.
Benefits:
Competitive salary with performance-based incentives. Benefits package including health, dental, and vision insurance. Professional development opportunities.
