What are the responsibilities and job description for the Customer Service Representative - Contract position at Valdese Weavers?
About the Organization
Valdese Weavers, a 100% employee-owned ESOP company, has been manufacturing residential and contract textiles in the foothills of North Carolina for over 100 years.
From the hardworking people who run our looms to the creative minds that design our fabrics, we take pride in producing beautiful decorative fabrics that are seen all over the world. Further, there are benefits offered by the company to all of its employee-owners, from healthcare to retirement savings plans. The culture at Valdese Weavers is productive and family-oriented.
Description
Job Summary :
Manage customer communications via phone, email, and internet portals, enter purchase orders, provide delivery information, prices, and contents, and route calls to the proper area.
Essential Functions :
- Enter all customer orders using the Order Entry System, making sure all orders have correct information such as prices, finish, special shipping instructions, customer account number, name, telephone number, and any special delivery information.
- Periodically review order status and address orders that are going off-schedule with appropriate Logistics contacts and provide updates to customers.
- Generate or fill in customer-specific open order reports as required.
- Update and maintain information in the customer portal as required.
- Manage finished inventory stock plans for customers where applicable; allocating available stock to new orders and entering replenishment orders
- Manage Contract OEM customer forecasts and daily status reports for shortages
- Maintain all customer correspondence such as acknowledgments, address changes, customer contacts, email addresses, etc.
- Maintain customer-specific files for the price, discounts, finishes, piece sizes, and weight tables.
- Manage internal logistics of new product samples- and stock orders. Follow up and ensure that these orders are managed through all systems and departments as promised to the customer.
- Work closely with sales staff on special orders and delivery.
Position Requirements
Qualifications :
Full-Time / Part-Time
Full-Time
Shift
Days
Exempt / Non-Exempt
Non-Exempt
Location
Lovelady Rd. Valdese, NC
EOE Statement
We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This position is currently accepting applications.
