Receptionist

Valdosta Veterinary Associates is a 24/7/365 state-of-the-art emergency veterinary hospital located in sunny Valdosta, Georgia. We currently see a large percentage of emergency and sick care but also have routine, non-urgent, and referral appointments on weekdays. Our current focus is small animal medicine. 

Valdosta Veterinary Associates was founded by native Jillian Courson, DVM. We are currently seeking to add a veterinary receptionist. If you have a huge appetite for learning and growing and you are an excellent team player, VVA might be the team for you!

A positive work culture has been intentionally curated with a focus on excellence, collaboration, progress, innovation, & leadership. We work together to "provide high-quality comprehensive veterinary medicine and compassionate care to every patient, every time. To be here when we are needed most, from that precious first wellness visits to the hardest goodbye & through the journey of life in-between."

Responsibilities

• Maintain a neat and professional appearance. Yours is the first face our client sees!
• Greet and welcome clients and patients in a warm, personable, and professional manner
• Obtain and verify thorough and accurate patient and client information at each encounter
• Schedule appointments based on client needs and patient symptoms with properly spelled documentation
• Check clients in and out with a smile
• Answer and screen phone calls
• Relay messages to and from veterinary support staff when indicated
• Collect deposits and payment up front for all services
• Provide clients with a breakdown of costs on printed invoices and estimates
• Collect deposits at client's vehicle for possible isolation cases, following isolation protocol
• Escort clients and patients to exam rooms when available after checking in
• Inform veterinary support staff when a client and patient have been roomed
• Inform veterinary support staff when an emergency is on its way
• Contact clients with balances to collect payment over the phone
• Collect veterinary insurance information when indicated
• Balance cash drawer daily
• Maintain office cleanliness and organization of resources. Cleaning will be a big part of this position as receptionists are responsible for cleaning the lobby, exam rooms, breakroom, and bathrooms.
• Send and obtain veterinary records to other veterinary facilities
• Enter vaccine reminders from outside veterinary records
• Verify patient vaccination and test history criteria for boarding
• Prepare cage cards and paper collars for boarders and hospitalized patients
• Inform staff when boarders need services while boarding
• Inform kennel technicians when boarders have finished checking in
• Prepare and obtain signatures for client consents and patient forms
• Provide printed educational materials to clients as needed
• Provide tentative cost estimates to clients over the phone
• Provide clients with information regarding our products and services
• Maintain calm and compassionate demeanor with clients who may be afraid, grieving, or angry
• All other tasks as assigned by managers and owners

REQUIREMENTS

• Open availability 6am to 10pm, 7 days a week, including holidays, outside of class/primary work schedules.
• High School Diploma or equivalent. Will consider high school students with dual college enrollment for pre-vet program.
• Excellent attitude & communications skills, great attention to detail, a high level of conscientiousness & pride in your work, compassion & empathy, movement with purpose & initiative to stay productive at all times, dependability, confidence in handling potentially fractious & aggressive cats & dogs, a passion for learning & growing always.

Part Time Benefits

• 30% Employee discount after 30 days
• $100 Scrub Allowance, reissued annually

Full Time Benefits

• 30% Employee discount after 30 days
• Medical, Dental, Vision, Accidental, Disability, and Life insurance after 60 days
• 2 weeks PTO after 180 days, reissued annually
• $100 Scrub Allowance, reissued annually

Please send your resume to Tiffany Bentley, Practice Administrator at tbentley@vva247.com for immediate consideration. Preference will be given to applicants with experience as a veterinary receptionist. Pre-veterinary medicine or veterinary technician students without clinical experience are encouraged to apply as well.