What are the responsibilities and job description for the Account Manager - Inside Sales position at Valen?

Job Title : Account Manager / Inside Sales Representative

Location : Lexington, NC

Department : Sales

Reports to : Sales Manager

Employment Type : Full-Time

Company Overview :

Valen USA is a leading manufacturer of high-quality cabinet doors, drawers, and accessories offering innovative and customizable solutions to both the kitchen and closet industries. We take pride in our craftsmanship, attention to detail, and commitment to customer satisfaction. We are seeking an experienced and results-driven Account Manager / Inside Sales Representative to join our dynamic team and help us expand our customer base while maintaining exceptional relationships with existing clients.

Job Summary :

As an Account Manager / Inside Sales Representative, you will play a crucial role in driving sales growth and providing exceptional service to our clients. You will be responsible for managing a portfolio of existing accounts, developing new business opportunities, and ensuring customer satisfaction from initial inquiry through to product delivery. This is an excellent opportunity for a motivated individual who thrives in a fast-paced, goal-oriented environment and is passionate about the wood component manufacturing industry.

Key Responsibilities :

Sales & Business Development :

Manage and grow a portfolio of existing accounts by identifying and pursuing upselling and cross-selling opportunities.

Generate new business leads through inbound and outbound calls, emails, and other communication channels.

Identify customer needs and offer appropriate solutions from our product range, including doors, drawers, and kitchen accessories.

Prepare and deliver compelling sales presentations, quotes, and proposals to new and existing clients.

Customer Relationship Management :

Establish and maintain strong, long-term relationships with customers, ensuring their needs are met promptly and effectively.

Act as the main point of contact for customers, addressing inquiries and resolving issues related to orders, products, and deliveries.

Follow up on all open quotes and orders to ensure successful conversion and customer satisfaction.

Order Processing & Coordination :

Accurately process customer orders, ensuring all details are captured and communicated clearly to the production team.

Coordinate with the production and shipping teams to ensure timely and accurate delivery of orders.

Monitor inventory levels and work with the purchasing team to ensure stock availability for orders.

Sales Reporting & Documentation :

Maintain accurate and up-to-date records of customer interactions, sales activities, and order status.

Provide regular sales forecasts and reports to management, identifying trends, opportunities, and challenges.

Collaboration & Teamwork :

Collaborate with marketing, production, and logistics teams to ensure a seamless customer experience.

Share insights with the team to improve processes, products, and customer service offerings.

Qualifications :

Proven experience in inside sales, account management, or a similar role (preferably in the manufacturing or construction industry).

Strong knowledge of cabinet manufacturing, cabinet doors, and drawer products is a plus, but not required.

Excellent communication skills, both verbal and written, with the ability to build relationships and influence decision-makers.

Strong problem-solving skills with a customer-centric mindset.

Detail-oriented with the ability to manage multiple tasks and prioritize effectively.

Proficiency in Microsoft Office Suite. CRM software experience is helpful (e.g., Salesforce, HubSpot).

Ability to work independently and as part of a team.

High school diploma or equivalent required; a degree in business, sales, or related field is preferred.

What We Offer :

Competitive salary and performance-based bonuses.

Comprehensive benefits package, including health insurance, retirement plans, and paid time off.

Opportunities for professional growth and development.

A collaborative, supportive work environment.

How to Apply :

If you are a driven sales professional with a passion for customer service and an interest in the cabinet manufacturing industry, we would love to hear from you. Please submit your resume and a cover letter outlining your relevant experience to hr@valenusa.com.

Equal Opportunity :

We are an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate based on race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

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