Director, Student Success - West Region

SE1087.00000

Director, Student Success - West Region

Staff

Full-Time

P1-Staff exempt

This position provides regional leadership for the Student Success Department. Collaborates with college leaders on the design, implementation, and evaluation of coaching outcomes, systems, and strategies. Subject matter expertise providing guidance and support to Student Success coaching aligned to department and college goals. Exercises discretion and independent judgment with respect to matters of significance daily.

2035

Exempt

S2928P

Orlando, FL 32811 - West Campus

Monday – Friday 8AM – 5PM with some evenings.
Some weekends may be required.

1

01/10/2025

02/03/2025

No

https://valenciacollege.peopleadmin.com/postings/37703

N/A.

$66,939 - $75,642

1. Provides leadership and expertise for the Student Success department within assigned region. Serves as the primary point of contact for staff and faculty in the region, providing guidance for student success initiatives.

2. Charged with working on the creation of tools to measure and assess department goals. Evaluates the effectiveness of information obtained and uses data to identify trends to support decision-making.

3. In collaboration with relevant college leaders, creates and implements the coaching curriculum, including holistic and proactive strategies to help increase student progression, retention, graduation, and transfer success.

4. Designs and implements academic coaching processes and procedures for Student Success Coaches, faculty, and staff. Collaborates with OIT and software solution partners to maintain and improve systems.

5. Assesses student engagement reports and surveys routinely to evaluate the effectiveness of strategies; identifies patterns and areas of concern to ensure students experience a supportive educational environment.

6. Manages assigned staff including conducting performance reviews and providing guidance and support to increase staff members’ professional development, job performance, and satisfaction. Trains staff on established procedures and communicates with staff to ensure implementation of initiatives.

7. Leads the design and facilitation of training sessions on the effective use of technologies and student engagement tools within their region. Ensures information provided is routinely updated, accurate and consistent.

8. Monitors advising grievances and/or challenges creating barriers to students’ college success. Resolve issues escalated by members of the team.

9. Provides direction and guidance for new student onboarding programs and activities.

10. Remains up to date on state and federal guidelines, college policies and emerging trends, related to advising, student access, and student success.

11. Performs other related duties as assigned.

Not Applicable

Master’s Degree from a regionally accredited institution, or any equivalent combination of related education, training, and/or experience which provides the required knowledge, skills, and abilities to perform the essential functions.

This job operates in a professional office environment and throughout the College’s worksites and grounds. Within the professional office environment, the employee will routinely operate standard office equipment including but not limited to computers, keyboards, mouse, phones, photocopiers, printers, scanners, filing cabinets and fax machines. The noise level in the office work environment is usually quiet and occasionally moderate.While operating outside of the office environment, the employee may be exposed to elements including but not limited to wet/humid weather, extreme temperatures, dirt, dust, fumes, smoke, and unpleasant odors. The role may also involve hazards or physical risks, which require comprehending and following basic safety precautions and may require Personal Protection Equipment. The noise level in the work environment is usually moderate and occasionally loud.

Typical physical competencies include but are not limited to remaining stationary, moving, ascending/descending, positioning self, reaching, lifting/moving objects weighing between 5-100 pounds. This job also entails frequently communicating, discerning and exchanging information, detecting and perceiving objects up close, at a distance, and the ability to adjust focus. Cognitive abilities include but are not limited to discretion, judgment, reasoning, memory, learning, maintaining confidentiality, comprehension, problem solving, and decision-making.

The typical work environment, physical and cognitive demands listed above are representative of those that must be met by an employee to successfully perform the essential functions of this job. The College has a process to identify and make available reasonable accommodations to enable individuals with disabilities to perform the essential functions.