101003 - Front Desk Clerk

Description

Job Summary:

As a Front Desk Agent, you will be the first point of contact for guests, ensuring a seamless and welcoming experience from check-in to check-out. Your primary responsibilities include greeting and registering guests, handling reservations, assisting with concierge services, and maintaining accurate guest accounts. You will play a key role in maximizing occupancy and revenue while delivering outstanding customer service.

Shift Requirements:

We are currently hiring for a rotating schedule that includes a mixture of the following shifts, with weekend and holiday availability required:

• 6:00 AM – 2:30 PM
• 7:00AM-3:30PM
• 10:00AM-6:30PM
• 2:00 PM – 10:30 PM

Key Responsibilities:

Guest Services & Front Desk Operations:

• Provide a warm and professional welcome to guests, ensuring a smooth check-in and check-out process.
• Confirm payment methods at check-in and ensure full payment at check-out.
• Handle reservations, modifications, and inquiries efficiently.
• Log and track guest requests, ensuring timely completion and follow-up.
• Direct guests to daily hotel events and functions.
• Assist with concierge duties, including providing local recommendations and handling special requests.
• Maintain knowledge of hotel services, promotions, and amenities.

Administrative & Financial Tasks:

• Complete daily bucket checks, monitor room availability, and review the PMS inventory and house count.
• Balance and prepare individual paperwork for shift closing.
• Process guest charges for copies, faxes, and other services.
• Distribute billing reports to hotel outlets.
• Block bus tours and coordinate with housekeeping.
• Operate and troubleshoot PBX, PMS, POS, PC, Folio, Fax, and others as needed.

Core Competencies & Expectations:

• Communicate information and ideas clearly and effectively.
• Quickly assess and make decisions when evaluating different courses of action.
• Perform well under stressful, high-pressure situations.
• Anticipate, identify, and resolve workplace challenges proactively.
• Process and interpret complex information, adapting as needed.
• Actively listen and respond to guest and team member concerns with clarity.
• Maintain accuracy in handling financial data and performing basic arithmetic functions.
• Approach all guest and team interactions with a friendly and service-oriented demeanor.
• Comply with all Hotel Valencia standards and safety regulations.
• Maintain professional appearance and grooming, including proper uniform and nametag.
• Adhere to attendance policies and scheduling requirements based on hotel business needs.
• Perform other duties as assigned by supervisors.

Work Environment & Physical Requirements:

• Work primarily indoors, with occasional exposure to outdoor weather conditions.
• Stand and walk for extended periods.
• Frequently bend, reach, lift, and carry up to 20 lbs.

Preferred Qualifications:

• Prior experience in hotel operations or customer service.
• Strong multitasking and problem-solving skills.
• Ability to work with multiple computer systems.

Benefits:

• Medical, Dental, and Life Insurance
• Paid Time Off (PTO)
• Paid Community Service Days

• Click here to learn more

Join our team and be part of a dynamic and guest-focused hospitality experience!

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities for all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.

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Qualifications

Required Qualifications:

• Strong Communication Skills: Ability to clearly and professionally communicate with guests and team members.
• Customer Service Mindset: Friendly, approachable, and eager to provide excellent service.
• Problem-Solving Abilities: Capable of quickly identifying and resolving guest or operational issues.
• Multitasking & Time Management: Able to handle multiple responsibilities in a fast-paced environment.
• Basic Computer Skills: Comfortable using hotel systems, email, and other front desk software.
• Attention to Detail: Ability to accurately process payments, review guest accounts, and complete administrative tasks.
• Team Player: Works well with colleagues across different departments to ensure a seamless guest experience.
• Professionalism & Appearance: Maintains a polished and professional demeanor, including proper uniform and name tag.
• Reliability & Flexibility: Available for a rotating schedule, including weekends and holidays, based on business needs.

Preferred Qualifications (Not Required):

• Previous experience in hospitality, customer service, or front desk operations.
• Familiarity with hotel reservation systems (PMS), phone systems (PBX), and other front desk technology.
• Knowledge of hotel services, promotional programs, and local attractions.

Salary : $21