Cocktail Server - PT LSC

Description

Are you a Customer Service Super Star…. WE NEED BIG STARS LIKE YOU!

Come be a part of an AWARD-WINNING TEAM.

LONE STAR COURT is located in Austin, TX and is a pillar of the community.  Our hotel is unique to the city, and we are looking for outstanding talent to provide exceptional customer service to our guests.  We are part of Valencia Hotel Group, a collection of hotels that are created for today’s passionate traveler. Each of our hotels are intentionally built to showcase modern design and classic character. We are looking for team members who are ready to be empowered to go above and beyond.  

JOB SUMMARY: Providing warm and caring bar and restaurant service, ensure the guests’ needs are promptly and efficiently met

Shift Requirements: Part Time position working on average 16-29 hours per week; working weekends and weekdays, afternoon-evening shift

• Standing/Walking: Constantly. Various surfaces including carpet, tile, and rubber mats.
• Crouching (bend at knees): Occasionally. Clean; stock supplies.
• Stooping (bend at waist): Occasionally. Write orders.
• Twisting (knees, waist, neck): Frequently. Serve guests, view lounge, maneuver through crowds and staff.
• Balancing: Constantly. Carry trays and beverage containers. Set items on tables.
• Reaching (overhead/extension): Constantly. Reach overheard supplies. Serve guests and retrieve hot/cold plates at arm’s length extension.
• Handling/grasping: Constantly. Set full plates and glasses at tables, carry trays and supplies.
• Fingering/feeling: Frequently. Write orders, operate Micros machine, fold napkins.
• Pushing/pulling: Occasionally. Move chairs and tables. Average weight: 10 lbs. force. Maximum weight 20 lbs. force.
• Lifting/carrying: Constantly. Carry full trays of food and beverage; carry supplies. Average weight: 20 lbs. Maximum weight: 40 lbs.

Working Environment:

• Interior of hotel, in all areas of the hotel.
• Exterior of hotel with exposure to weather conditions.
• Exposure to various hazardous chemicals.
• Exposure to food items and beverages.

Responsibilities:

Essential:

• Delivery of food and beverages to guests
• Promotes and up-sells on liquor and food
• Must be completely familiar with all the different kinds of liquor, recipes and prices of drinks, proper glassware and garnishes
• Follows guidelines established in regard to age identification for suspected minors and when dealing with an intoxicated customer
   
• Basics:
• Attend required meetings
• Keep work areas clean and organized
• Be extremely courteous to all customers and fellow employees
• Report unsafe conditions to your supervisor immediately
• Maintain hotel equipment in proper working conditions.
• Any other duties assigned by your immediate supervisor

Qualifications

Qualifications: 

• Hotel Operations or Customer Service experience preferred
• Communicates effectively with others
• Works productively with a team
• Effective multitasking skills
• Composure and patience under pressure
• Skilled in working with multiple computer programs
• TABC and Food Handler's Certifications

BENEFITS:  

• Medical, Dental, Life insurance
• Paid Community Service Days
• Click here to learn more

 Valencia Hotel Group (and all its affiliates) is an Equal Opportunity Employer

Valencia Hotel Group provides equal employment opportunities to all persons. The company does not discriminate because of race, color, religion, sex, national origin, disability or ancestry in recruiting, hiring, placement, promotion or any other condition of employment and actively seeks a diverse and representative work force.