Homeowner Services Representative

The Homeowner Services Representative (HSR) is the primary point of contact for non-board member association residents requiring assistance with association-related matters. The HSR reports directly to the Community Association Manager and assists with oversight and operation of the community.

PRIMARY DUTIES & RESPONSIBILITIES

Homeowner Services

• Respond to direct (team-specific) and queue (association wide) phone calls; return voicemail messages within 4 business hours.
• Respond to emails within 24 business hours.
• Document and respond to homeowner inquiries escalating them to Community Association Manager(s) as necessary.
• Issue and/or check out community keys, FOBs, RFID tags, and parking permits.

Board Services

• Assist Board by building and maintaining positive relationships with homeowners and vendors.
• Assist Manager in board package preparation as directed.
• Process architectural applications (i.e., receipt and dissemination to committee/approvers) and send written communication to homeowners regarding the status of the application (i.e., application received letter and decision letter).
• Monitor submittal deadlines and issue reminders accordingly.

Contracts and Vendor Administration

• Manage vendor relations with homeowners by ensuring periodic follow-up and timely completion of work orders issued.

Property/Landscape Maintenance

• Record maintenance needs in Panel system and generate work orders.
• Report maintenance recommendations to Community Association Manager(s).
• Document and process requests for emergency repairs to property and components via Panel system.
• Assist in monitoring and following up on security reports where maintenance needs have been indicated.

Meetings

• Attend Board and Committee meetings when requested by Community Association Manager (occasionally, these occur in the evening)
• Provide meeting support services as needed (e.g., booking outside venues, preparing VMG meeting rooms)

Compliance/Enforcement

• Documentation of compliance issues in Panel system.
• Communication with homeowners related to documented compliance and enforcement issues.
• Preparation of homeowner compliance letters and other correspondence as directed.

QUALIFICATIONS

Valencia Management Group's Homeowner Services Representatives perform a variety of functions related to both direct customer service and maintaining the company's internal customer relationship management and accounting databases. Ideal candidates will typically have certain prerequisite qualifications and skills which will help them succeed in their role. These include:

• Good computer skills with a working knowledge of common business programs
• Strong and effective written and verbal communication skills
• Great customer service and interpersonal skills
• Good math skills
• Collaboration and teamwork skills
• Careful attention to detail
• A willingness to learn and contribute positively to the team
• Prioritization and deadline management abilities
• Strong organizational and time management skills
• High School Diploma or equivalent

***Working knowledge of basic accounting and financial processes and principles and AP/AR experience a plus

Job Type: Full-time

Pay: $19.00 - $22.05 per hour

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Day shift

Weekly day range:

• Monday to Friday

COVID-19 considerations:
LACDPH Requirements Followed

Ability to commute/relocate:

• Valencia, CA 91355: Reliably commute or planning to relocate before starting work (Required)

Work Location: One location

Salary : $19 - $22