Public Safety Telecommunicator I (9-1-1 Dispatcher)

POSITION CLOSES ON FEBRUARY 7, 2025, AT 5:00 PM.

Get started in an exciting career saving lives in 911 dispatching by becoming a public safety telecommunicator!

Public Safety Telecommunicators I are first responders that start out their 911 telecommunicator careers by answering emergency and non-emergency calls and collecting and recording information into our computer system for our telecommunicators to utilize in dispatching emergency and non-emergency assistance by Valencia County's law enforcement, fire, and medical partners and providing critical information to callers to respond to their emergency and non-emergency needs. During your first six months, you'll receive all of the training and practice you need to continue your career in becoming a 911 telecommunicator.

Applicants must...

• pass the Criticall computer-based assessment.
  
• be able to work holidays, weekends, irregular hours, and shift work with the possible extension of shift hours, at times with short notice.
• be able to pass a national fingerprint-based criminal background check.
• be able to pass a pre-employment drug test and, if hired, pass random/safety drug tests.
• possess, or be able to obtain, a valid New Mexico driver's license.
  
• provide three (3) professional references.

Full job description:

Summary:

Under the direction of shift supervisors, public safety telecommunicator I answer incoming 9-1-1 and admin calls and transmit information to telecommunicators for dispatch of appropriate units and resources to police, fire, emergency medical service, and other required personnel for allied agencies within Valencia County and provide accurate recording of information on a variety of forms, logs, and computer screens.

Essential Job Functions: Essential function, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class.

• Answer incoming emergency and non-emergency calls using a multi-line phone system.
• Perform as an emergency medical services first responder and provide initial instructions on emergency aid over the phone.
• Screen, evaluate, provide assistance, coordinate, and disseminate critical information via specialized computer and communication systems, and/or refer calls to the appropriate person/department.
• Perform multiple activities simultaneously by responding to communications and events while maintaining precision, accuracy, and swift response times.
• Work in a team setting while receiving training and coaching from various sources.
• Complete technical tasks related to the assigned area of responsibility.
• Execute tasks in compliance with all local, state, federal, and industry standards and regulations.

Supervisory Authority:

This position is a non-supervisory position.

Knowledge and Skills:

• Knowledge of principles and procedures of recordkeeping.
• Skill in effective decision making/problem solving based on a limited amount of information in crisis or emergency situations.
• Knowledge of basic computer systems and modern office equipment.
• Knowledge of methods and techniques used to search computer databases and obtain information.
• Ability to read a city map.
• Ability to maintain security and confidentiality of information.
• Ability to work under pressure, exercise good judgment, and make sound decisions in emergency situations.
• Ability to effectively communicate with and elicit information from citizens in traumatic or crisis situations.
• Ability to draw reasonable conclusions from information that may be conveyed by citizens in a disjointed manner.
• Ability to perform multiple tasks simultaneously.
• Ability to maintain an accurate typing speed of forty (40) WPM.
• Ability to operate a computer terminal, teletype, and other office equipment
• Ability to understand and follow oral and written instructions.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to establish and maintain cooperative working relationships with those contacted in the course of work.
• Ability to maintain mental capacity and alertness, which allows for effective interaction and communication with others.
• Ability to memorize, retain, and accurately recall information and codes.
• Ability to maintain emotional control and work effectively during emergencies, crisis situations, or extremely stressful conditions.
• Ability to perform the essential functions of the job with or without reasonable accommodation.
• Ability to maintain physical condition appropriate to the performance of assigned duties and responsibilities.
• Ability to maintain effective audio/visual discrimination and perception to the degree necessary for the successful performance of assigned duties.

Minimum Qualifications:

Must pass a national fingerprint-based criminal history record check with no criminal convictions every 5 years of employment.

Must possess or obtain a valid New Mexico driver’s license.

Must be physically and mentally capable of handling duties including passing a hearing test with or without reasonable accommodation.

Must be able to work holidays, weekends, irregular hours, and shift work may be required with a possible extension of shift hours, at times with short notice.

Must pass CritiCall computer-based assessment.
Must complete Emergency Medical Dispatch training (EMD).

Must possess or be able to possess within three months of hire a New Mexico Department of Health Emergency Medical Dispatcher license.
Must complete New Mexico Telecommunicator Academy within one year or possess a New Mexico Department of Public Safety Telecommunicator Certification.
Must complete Advanced Training for Continuing Education required by N.M. Stat. § 29-7C-1 [29-7C-1 through 29-7C-9].

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to perform the essential functions of this position successfully.

While performing the duties of this job, the employee is regularly required to use hands and fingers to handle, feel, or operate objects, tools, or controls, and reach with hands and arms. The employee is frequently required to stand, talk and hear.

Work Environment:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job, which is an office environment. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

While performing the duties of this job, the employee regularly works in an office setting.

Salary : $18