What are the responsibilities and job description for the Office Manager position at Valentines Swimming Pool & Spa Supplies?
Job Description: Office Manager – Valentines Swimming Pool & Spa Supplies
Position Title: Office Manager (Customer Communication Specialist)Employment Type: Full-time/Part-time
Reports To: Operations Manager
About Us:Valentines Swimming Pool & Spa Supplies is dedicated to delivering exceptional customer service while providing top-quality pool and spa products. Our success depends on effective communication, and we’re looking for a charismatic and organized individual to be the first point of contact for customers calling our store.
Job Summary:The Office Manager will serve as the voice of Valentines Swimming Pool & Spa Supplies, responsible for answering all incoming phone calls, directing them to the appropriate department, and efficiently managing customer inquiries and information. The ideal candidate is personable, professional, and detail-oriented, ensuring every customer interaction leaves a positive impression.
Key Responsibilities:
- Answer all incoming phone calls promptly and professionally.
- Direct calls to the appropriate department or team member based on the customer’s needs.
- Record and organize customer information, inquiries, and requests in a clear and efficient manner.
- Communicate effectively with team members to ensure seamless follow-up on customer issues or orders.
- Provide basic information about products, services, and store policies to customers.
- Maintain an organized log of phone interactions for reference and reporting purposes.
- Ensure a friendly and welcoming tone during all customer interactions to enhance customer satisfaction.
- Assist with other administrative or customer service tasks as required.
Qualifications:
- Strong verbal communication and active listening skills.
- Excellent organizational skills and attention to detail.
- Ability to multitask and handle a high volume of phone calls efficiently.
- Proficiency in using phone systems and basic computer programs (e.g., email, customer management software).
- Friendly, patient, and professional demeanor, especially when dealing with challenging situations.
- Prior experience in customer service, receptionist, or similar roles is a plus.
Benefits:
- Competitive hourly wage or salary.
- Opportunities for career development.
- Employee discounts on pool and spa products.
- Supportive and collaborative work environment.
Job Types: Full-time, Part-time
Pay: $13.50 - $14.00 per hour
Schedule:
- Monday to Friday
Experience:
- Office management: 2 years (Preferred)
Shift availability:
- Day Shift (Required)
Ability to Commute:
- Albuquerque, NM 87120 (Required)
Work Location: In person
Salary : $14 - $14