Client Advisor

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

What We Believe In

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

Who Are We Looking For

This role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling)

Responsibilities will include:

Client Centric Activities:

• Strong product knowledge
• Master the Client Journey
• Create strong client relationships
• Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
• Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
• Focus on development and retention of existing clients, recruitment of new and potential ones
• Engage the client through every selling opportunity - walk in, private appointment, phone consignments
• Actively participates to achieve the store’s sales and business KPI’s in partnership and OTO appointment routine
• Escalates any client issues to Team Manager (if applicable) or Store Manger/Director
  
  

Merchandise and Visuals:

• Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
• Ensure product maintenance, replenishment on the floor
• Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
• Respect administration and operations procedures.
• Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.
  
  

Operations:

• Knowledge and understanding of company policies and procedures
• Must follow all operations procedures (consignments, distance sales, transfers, messenger deliveries, alterations, returns / exchanges)
• Ability to use POS system to perform all client transactions
• Where an Ops HC is present in store work as team to ensure a tidy stock room
• Support Operations team with prepping for cycle counts, annual inventory
• Partner with operations team to ensure all stock is accounted for and assist with go backs, end of season sale
• Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping/receiving)
  
  

Qualifications:

• Min 2 years of experience in similar role in luxury retail industry
• Proven track record in sales
• Excellent knowledge in product and client journey
• Must be a team player
• Excellent organizational and follow up and time management skills
• Demonstrates confidence and ability to develop relationships with clients, team and the business
• Clear and concise communication skills – verbal and written
  
  

Hourly Rate: $22-$24 per hour ( based on experience)

How We Are

The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world