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Client Advisor

Valentino
New York, NY Full Time
POSTED ON 3/1/2025
AVAILABLE BEFORE 5/25/2025

WHY WORK FOR VALENTINO

A career in Maison Valentino is your chance to grow in a reality where business and creativity meet and thrive in an inclusive, and open-minded community.

WHAT WE BELIEVE IN

Maison Valentino believes in a colleague-centric approach, where our contribution and behaviors as individuals are the secret of our success as a community. Each Valentino colleague is crucial to guarantee that every need in Valentino is met with mastery, creativity, uniqueness, and care.

WHO ARE WE LOOKING FOR

This role will be a key team member in contributing to the store business through achieving sales goals, excellent clienteling and all KPI goals (conversion rate, cross selling, AVT, upselling)

Responsibilities will include :

Client Centric Activities :

  • Strong product knowledge
  • Master the Client Journey
  • Create strong client relationships
  • Clientele and proactive engagement with existing and prospect clients as per plan defined by Store Management
  • Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale, welcome, exploring the client, presentation of the product, closing and farewell).
  • Focus on development and retention of existing clients, recruitment of new and potential ones
  • Engage the client through every selling opportunity - walk in, private appointment, phone consignments
  • Actively participates to achieve the store's sales and business KPI's in partnership and OTO appointment routine
  • Escalates any client issues to Team Manager (if applicable) or Store Manger / Director

Merchandise and Visuals :

  • Deal with all sales and after sales activities (boutique returns, end of season, customer returns, repairs, complaints)
  • Ensure product maintenance, replenishment on the floor
  • Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
  • Respect administration and operations procedures.
  • Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant information to store management.

    • Operations :

  • Knowledge and understanding of company policies and procedures
  • Must follow all operations procedures (consignments, distance sales, transfers, messenger deliveries, alterations, returns / exchanges)
  • Ability to use POS system to perform all client transactions
  • Where an Ops HC is present in store work as team to ensure a tidy stock room
  • Support Operations team with prepping for cycle counts, annual inventory
  • Partner with operations team to ensure all stock is accounted for and assist with go backs, end of season sale
  • Where an Ops HC is not present takes an active part to the execution of operational tasks (including shipping / receiving)

    • Qualifications :

  • Min 2 years of experience in similar role in luxury retail industry
  • Proven track record in sales
  • Excellent knowledge in product and client journey
  • Must be a team player
  • Excellent organizational and follow up and time management skills
  • Demonstrates confidence and ability to develop relationships with clients, team and the business
  • Clear and concise communication skills - verbal and written

    • Hourly Rate : $22-$24 per hour ( based on experience)

    HOW WE ARE

    The Valentino ecosystem is home to a wide and extraordinary pool of talents, each colleague contributing with their unique attributes, nurturing a culture of inclusivity and equality. Inspiring sense of belonging, passion and engaging colleagues are the bases of our inclusive and multifaceted world

    Employment Type : Permanent

    Working Time : Full-time

    Salary : $22 - $24

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