Senior Vice President of TPA Client Services

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity:

As an SVP of Client Services with our TPA clients, you will be responsible for securing and growing our current book of business clients. You’ll oversee a team that interacts daily with our clients, ensuring their needs are met, addressing their issues, and proactively identifying opportunities to expand the partnership through the diverse solutions that Vālenz has to offer.

Things You’ll Do Here:

• Provide leadership, guidance, and mentorship to a team of client services professionals
• Set goals, establish performance metrics, and regularly evaluate performance
• Foster a collaborative and customer-centric culture within the team
• Build and maintain relationships with key clients, ensuring their satisfaction and addressing any concerns
• Develop strategies to enable growth and ensure the team is equipped to identify opportunities for upselling, cross-selling, and expanding the range of solutions provided
• Partner with operational leaders to develop and execute service strategies that lead to consistent and sustained levels of exceptional customer service
• Foster a positive partnership with clients ensuring trusting relationships that lead to growth and scale of the relationship
• Partner with operational leaders to develop and execute service strategies that lead to consistent and sustained levels of exceptional customer service
• Foster a positive partnership with clients ensuring trusting relationships that lead to growth and scale of the relationship
• Communicate regularly with senior management as a customer advocate, providing updates on client services performance, opportunities, and challenges
• Anticipate, identify, and present any problems requiring managerial attention
• Collaborate cross-functionally with internal teams, including sales, marketing, product development, and operations
• Present reports, metrics, and recommendations to the executive team
• Comply with established rules to ensure that the best solutions are executed, inclusive of addressing delivery challenges
• Maintain compliance with company policies and procedures
  
  

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team:

• Current or recent senior leadership role in client services or account management
• Prior experience in client-facing, sales or account management, role in the health insurance and employee benefits industry
• Strong understanding of customer relationship management and the ability to drive customer satisfaction and business growth
• Excellent interpersonal and communication skills, with the ability to build and maintain relationships at all levels
• Analytical mindset with the ability to use data and market insights to drive strategic decisions
• Demonstrated ability to lead and motivate a team to achieve targets and objectives
  
  

A plus if you have:

• Experience with self-funded insurance
• Bachelor's degree in business, marketing, or a related field. MBA or equivalent
  
  

Where You’ll Work: This is a fully remote position; however, travel will be required 25-50% of the time. We’ll provide all the equipment you need!

• Work Environment: You’ll need a quiet workspace that is free from distractions
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA
  
  

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors
  
  

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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