Stop Loss Support and Analytics Manager

Vālenz® Health is the platform to simplify healthcare – the destination for employers, payers, providers and members to reduce costs, improve quality, and elevate the healthcare experience. The Valenz mindset and culture of innovation combine to create a distinctly different approach to an inefficient, uninspired health system. With fully integrated solutions, Valenz engages early and often to execute across the entire patient journey – from care navigation and management to payment integrity, plan performance and provider verification. With a 99% client retention rate, we elevate expectations to a new level of efficiency, effectiveness and transparency where smarter, better, faster healthcare is possible.

About This Opportunity:

As a Stop Loss Support and Analytics Manager, you’ll collaborate with the Stop Loss and Valenz Point Solution teams to drive product and service growth strategies. You will be responsible for supporting client retention and development efforts, ensuring alignment with company goals while maintaining and developing reporting to provide actionable insights and enhance business performance.

Things You’ll Do Here:

• Support client relationships across all aspects of the company’s operations.
• Investigate and resolve customer complaints related to sales and service.
• Manage client retention, ensuring alignment with company revenue and loss ratio goals.
• Maintain expertise in the stop-loss application, its modules, reporting tools, and Microsoft Office, including PowerPoint, Excel, and Power BI.
• Develop financial, sales, and activity reports to support the sales team.
• Stay informed on industry legislation and articulate its impact on self-funded plans and stop-loss terms.
• Gain knowledge of all company point solutions and support cross-selling efforts.
• Maintain a database of stop-loss and point solution vendors to support product enhancement and competitive analysis.
• Oversee Client Relationship Management (CRM) systems for stop-loss and integrate with other point solution systems as needed.
  
  

Reasonable accommodation may be made to enable individuals with disabilities to perform essential duties.

What You’ll Bring to the Team:

• Three (3) or more years of analytical or sales support experience, preferably in stop loss or healthcare.
• Ability to obtain a Health & Life license within six months.
• Proficiency in data analytics tools, including Power BI and Excel.
• Strong time management skills with the ability to meet deadlines.
• Ability to thrive in a fast-paced environment.
  
  

A plus if you have:

• Bachelor’s degree in Data Analytics, Marketing, or related field.
  
  

Where You’ll Work: This is a fully remote position, and we’ll provide all the necessary equipment!

• Work Environment: You’ll need a quiet workspace that is free from distractions.
• Technology: Reliable internet connection—if you can use streaming services, you’re good to go!
• Security: Adherence to company security protocols, including the use of VPNs, secure passwords, and company-approved devices/software.
• Location: You must be US based, in a location where you can work effectively and comply with company policies such as HIPAA.
  
  

Why You'll Love Working Here

Valenz is proud to be recognized by Inc. 5000 as one of America’s fastest-growing private companies. Our team is committed to delivering on our promise to engage early and often for smarter, better, faster healthcare. With this commitment, you’ll find an engaged culture – one that stands strong, vigorous, and healthy in all we do.

Benefits

• Generously subsidized company-sponsored Medical, Dental, and Vision insurance, with access to services through our own products, Healthcare Blue Book and KISx Card
• Spending account options: HSA, FSA, and DCFSA
• 401K with company match and immediate vesting
• Flexible working environment
• Generous Paid Time Off to include vacation, sick leave, and paid holidays
• Employee Assistance Program that includes professional counseling, referrals, and additional services
• Paid maternity and paternity leave
• Pet insurance
• Employee discounts on phone plans, car rentals and computers
• Community giveback opportunities, including paid time off for philanthropic endeavors
  
  

At Valenz, we celebrate, support, and thrive on inclusion, for the benefit of our associates, our partners, and our products. Valenz is committed to the principle of equal employment opportunity for all associates and to providing associates with a work environment free of discrimination and harassment. All employment decisions at Valenz are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. We will not tolerate discrimination or harassment based on any of these characteristics.

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