Store Manager

Benefits:

• Bonus based on performance
• Employee discounts
• Free uniforms
• Opportunity for advancement
• Paid time off

Job Title: Store Manager
Location: Tornado Laundromat
Reports To: District Manager & Director of Operations

Job Summary:

The Store Manager is responsible for overseeing the daily operations of a single Tornado Laundromat location. This includes managing staff, maintaining operational efficiency, ensuring excellent customer service, and meeting key performance indicators (KPIs) such as labor costs, inventory control, and maintenance. The ideal candidate is a hands-on leader with strong organizational and problem-solving skills who thrives in a customer-focused environment.

Key Responsibilities:

Operations Management:

Oversee daily store operations to ensure efficiency and cleanliness.

Maintain a welcoming, safe, and clean environment for customers and employees.

Ensure all equipment is functioning properly and coordinate maintenance as needed.

Manage and monitor store security and safety procedures.

Staff Management:

Hire, train, and retain a strong team of attendants and support staff.

Create and manage employee schedules to ensure adequate coverage.

Conduct regular performance evaluations and provide coaching and feedback.

Enforce company policies and ensure compliance with labor laws and regulations.

Customer Service:

Promote a customer-first culture, ensuring staff provides friendly and efficient service.

Address and resolve customer concerns and complaints in a professional manner.

Implement customer service initiatives to improve the overall experience.

Financial & Inventory Management:

Manage labor budgets and monitor expenses to ensure profitability.

Place and track orders for store inventory, including detergent, bags, and vending supplies.

Handle cash, perform daily deposits, and ensure proper financial controls are in place.

Monitor and control waste to optimize costs.

Performance & KPI Management:

Monitor and maintain key performance indicators, including labor cost, inventory levels, and maintenance needs.

Implement strategies to increase wash-and-fold customers and improve service efficiency.

Track and reduce customer complaints through proactive service improvements.

Qualifications:

Previous experience in retail, hospitality, or service industry management preferred.

Strong leadership and team-building skills.

Excellent communication and customer service skills.

Ability to multitask and work in a fast-paced environment.

Basic financial and business management knowledge.

• Proficiency in scheduling and inventory management.

Proficiency in computer lit, Word, email, and software platforms.

Physical Requirements:

Ability to stand for extended periods and lift up to 50 lbs.

Comfortable working in a laundry facility environment, walking up to 10,000 steps a day

Benefits:

Competitive pay based on experience.

Performance-based bonuses.

Paid time off and vacation benefits.

Growth opportunities within a rapidly expanding company.

Join Tornado Laundromat and help us provide top-notch service while maintaining operational excellence!