What are the responsibilities and job description for the Customer Support Associate position at Valer?
At Voluware, we are passionate about software as a SERVICE. Our customers love us and send us thank you cards. We are unconventional engineers. We are committed not only to improving but transforming healthcare.
If you want to board a rocketship, work hard, play hard, and have more awesome opportunities for your career, then we want to hear from you.
Voluware’s VALER® is a cloud-based application automating health care revenue operations and providing connectivity solutions among health care insurers and providers.
Voluware is looking for a talented support associate who will enjoy directly interfacing with customers and channeling their creative energies to solve real world problems.
Responsibilities :
- Serve as primary point of contact for Support Tickets
- Collaborate with Engineering, Customer Success, and Customers
- Remain current on all department communications and knowledge of policies, procedures, and changes
- Respond to customers by email
- Log into Customer Instance to resolve any customer tickets that do not require an Engineer
- Responsible for assisting with obtaining portal credentials
- Attend meetings related to portal credentials
- Maintain up to date records in Dashlane
- Provide an exceptional customer experience in an efficient, courteous, professional manner
- Track resolution progress and give status updates to customers as needed
- Apply company policy and procedures to resolve customer issues
- Log and classify all emails and request for assistance in the email tracking software
- Provide timely and accurate feedback to customers
- Other tasks as needed
What Success Looks Like :
Requirements
Basic Requirements :
Preferred Requirements :
Benefits
Job Type : Full-time
Salary Range : $45,000-60,000
Working hours : 9-5pm PST (Must be willing to work PST time zone)
Benefits include :Salary : $45,000 - $60,000
