Leasing Manager - Chatham Court & Reflections - Dallas, TX

Description

We are Valiant Residential

We are bold and resolute in our dedication to providing the best in next-generation property management. As a company founded by former property owners and asset managers, we are uniquely attuned to the needs of property owners and residents. We have invested more than 37 years in developing a premier platform for the clients we serve. Whether starting from the acquisition stage or transitioning into a management change through the investment lifecycle, we have a strong track record of delivering long-term returns to our clients.

At Valiant Residential, we live by our mission to innovate property management by developing prosperous partnerships and cultivating compassionate people driven by a Valiant spirit.

We are seeking a Leasing Manager who will be responsible for.......

Job Summary

Promote leasing, retention, and occupancy for the community while promoting resident satisfaction. Through a customer service focus, create a lasting influence on visitors, prospects, and residents.

Responsibilities:

• Greet prospects and qualify by covering all criteria (ask questions, utilize completed guest cards, etc.).
• Prepare move-in packages and lease paperwork.
• Immediately record all telephone and in-person visits on appropriate reports. Files own guest cards and maintain them according to established procedures.
• Inspect models and available “market ready”, communicate related service needs to Property Manager.
• Have the prospect complete the application and secure a deposit following SIMC procedures and Fair Housing requirements.
• Update availability reports and process applications for approvals. (i.e., credit check, rental history, etc.) Submit processed applications to the Property Manager for approval. 
• Assist in monitoring renewals. Distribute and follow up on renewal notices.
• Monitor advertising effectiveness. Gather information about market competition in the area and file.
• Professionally represent the company at all times.
• Accept rental payments and give them immediately to the Assistant Community Manager.
• Type lease, complete appropriate paperwork, and input information on the Yardi System accurately and on a timely basis. Review with the Community Manager before obtaining signatures.
• Assist management team with other various tasks as required.
• Consistently implement policies of the community.

Requirements

Requirements:

• Experience in working with the public and/or sales
• Fair Housing Certification, willingness to obtain before interacting with prospective residents.
• Demonstrate an ability to support and contribute to the community team.
• Demonstrate strong oral and written communication skills.
• Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Participate in training to comply with new or existing laws.
• Ability to work a flexible schedule, including evenings and weekends.
• Two (2) years experience in previous relevant customer service.
• Neat, clean, professional throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the employee handbook.
• Demonstrate ability to diffuse and respond to customer concerns to avoid escalation of the problem.

Education:

• High school diploma or equivalent.  

Physical Requirements:

• Must be able to sit, stand, climb, and stoop for up to 8 hours or more if needed.
• Must be able to walk the property for a period of up to 8 hours (or more) in various weather conditions.
• Must have the ability to climb stairs 
• Must be able to lift up to 30 lbs. as needed.

Consistently ranked as a “Top Places to Work” by the Oklahoman, Houston Chronicle, and Dallas Morning News, Valiant Residential is proud to be a key player in the property management industry. In addition to exciting opportunities for growth and development, we pride ourselves on providing outstanding benefits and time off.

Benefits:

• 3 Medical Plans to choose from (1 plan is free to team members)
• Dental
• Vision
• Life Insurance (free to team members)
• Voluntary Life Insurance and Ancillary plans for purchase
• 401k plan with Company match

Time Off:

• PTO (personal time off)
• Sick Time
• Floating Holidays (2 per year)
• Your Birthday off with pay