Data Center Technician

Are you looking to join a growing company that serves as a platform for you to do the best work of your career? At Valiantys Federal we find joy in our team environment that weaves together best practices and shatters the myth that distance limits innovation. We partner with employees to unlock opportunities in an environment of respect, curiosity, and dedication to excellence.

Valiantys Federal, an Atlassian Platinum Solutions Partner, delivers tailored solutions that meet each client’s unique needs. We dive into exciting work opportunities within the United States public sector; Military, Department of Defense (DoD), Intelligence Community (IC), State and Local Education (SLED), Aerospace, Healthcare, and beyond. Our commitment to staying on the cutting edge of technology supports the curiosity, expertise, and passion demonstrated in every single project.

The Data Center Technician will participate in day-to-day operations and fulfill duties at the local level of the Data Center. Responsibilities include monitoring and attending to alerts and events, assisting collocation customers, monitoring facilities security, local provisioning of services and hardware as well as assisting in maintenance of the Data Center equipment. 

Responsibilities:

• Handle tickets for local support and implementation purposes and perform tasks as documented.
• Perform physical server builds and decommissions as per SOPs, perform QA on builds, and completing deployment documentation in appropriate systems.  
• Perform racking and stacking of hardware including cross-connect patching and labeling per best practices. 
• Demonstrate basic knowledge of network systems, topology, and troubleshooting, including TCP/IP, DNS, firewall, Switch and router roles.  
• Understand the procedures for providing connectivity including basic port enabling, cross connecting and the types of connectivity available.
• Assist customers with on-site work as needed including being interactive with customers and visitors to confirm access credentials.
• Provide remote hands assistance for colo customers or remote technicians.  
• Demonstrating basic working knowledge of troubleshooting and response procedures associated with all alarms, alerts and notifications from all monitoring systems, including fire, security, power, and HVAC. 
• Able to interpret and respond to monitoring events accordingly. 
• Participate in escalation events, acting as the local point of contact as needed, understand the escalation paths both locally and globally, being familiar with all SLA conditions during the escalation and communicate status in accordance with the primary POC and the SOP.
• Follow direction in assistance of Data Center systems maintenance including PDU installation, power circuit auditing, lighting upkeep, and rudimentary CRAC unit management. 
• Work with outside resources to facilitate provisioning as well as participate in assisting Valiantys Federal contracted third parties.  
• Maintain Data Center Inventories, spares, RMA and other required procedures.
• Responsible for all shipping/receiving for local data center.
• Multitask and prioritize workload in an independent manner.
• Must deliver exceptional customer delight every day.
• Perform other duties as assigned or required.

Qualifications: 

• High School diploma or equivalent work experience is required.
• 2 years of experience with and working understanding:
  • Assembling, deploying and troubleshooting server hardware.
  • Installing, modifying and troubleshooting server operating systems and other software.
  • Best practices of data center management network topography and protocols. 
  • Data center cooling/HVAC systems and equipment.
  • Data center electrical systems, power deployment and usage, including backup systems.
  • Internet related technologies and protocols
• A , Network , Security , and Linux certifications, knowledge, or experience in highly recommended.
• Strong customer service attitude and interpersonal skills is required.
• Excellent written and verbal communication skills is required.
• Proven ability to execute multiple tasks efficiently and effectively.
• Proven ability to work effectively in a team environment.
• Demonstrated flexibility, organization, and self-motivation.

Key Position Details:

• First Shift (1st): Monday – Friday, 8:00am – 5:00pm ET.
• Participation in the on-call rotation is required.
• Physical Work Environment: Data Center.
• Must be able to lift up to 50 lbs. (ladders & cabling).

The responsibilities of this position require that you have access to sensitive information about Valiantys Federal and Customer systems and information, including Federal proprietary information, protected health information, personally identifiable information, and security relevant information. You will be required to safeguard any information you are exposed to and comply with any special handling requirements and reporting procedures.

The salary range is between $65,000 - $70,000 (Salary to be determined by candidate’s education, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data). Valiantys Federal offers an excellent benefits package for full time employees which includes: health insurance choices, flexible paid time off, and company paid life insurance and short-term and long-term disability. Valiantys Federal offers a 401K program with a company match and immediate vesting for eligible employees. Valiantys Federal also offers other optional employee paid benefits.

Valiantys Federal professionals are committed to excellence. We strive to be experts in our chosen fields, and to be knowledgeable consultants who understand our clients’ needs and work creatively to leverage technology for their competitive advantage. Visit our website for additional information, www.ascendintegrated.com.

An Equal Opportunity Employer 
 
Valiantys Federal participates in the E-Verify program. Therefore, any employment with Valiantys Federal will also be contingent upon confirmation from the Social Security Administration (“SSA”) and/or the Department of Homeland Security (“DHS”) of your authorization to work in the United States.