Data Analyst

We’re looking for an experienced, technically minded, Data Analyst. This individual works in the advanced support team providing insights into the data behind customer issues, incidents, and needs of the AbsenceSoft operations teams. They are excellent at listening to others’ issues and interpreting them for possible root causes and then investigating with little bias. They are resourceful and able to gather different types of resources (e.g. documentation, live experimentation, reviewing code, etc.) and able to effectively communicate their process and findings to business and technical users equally.

While professional experience and qualifications are key for this role, make sure to check you have the preferable soft skills before applying if required.

Who We Are

AbsenceSoft is elevating the leave and accommodations experience and is looking to hire amazing people like you! We create user-friendly, secure, and compliant technology that empowers employers to bring humanity, certainty and efficiency to the leave and accommodation experience. Made by HR Professionals for HR Professionals, we're proud of where we've been and excited about where we're headed. We value creative, innovative people who are passionate about their work and who believe there is always a better way.

What You’ll Do

• Perform customer issue troubleshooting
• Support customer representative by providing data-driven reproduction steps
• Support customer representatives with data analysis
• Review and query customer configurations in the database
• Support incident response with impact analysis, queries, and excel reports
• Provide forensic analysis of issues and their effect on customer data
• Collaborate with various teams to prioritize tickets, analyze root cause, and assist in efficient resolution of all production processes.
• Participate in on-call rotation, incident response and support
• Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
• Other duties as assigned.

What’ll Set You Up for Success

Required Skills :

At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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