What are the responsibilities and job description for the Information Technology Manager position at Valid8 Financial, Inc.?

This Information Technology (IT) Manager is responsible for managing a comprehensive agency-wide information technology program to ensure ongoing effective and efficient use of computer technology and information systems. Develops and implements strategic plans for information systems. Conceptualizes, evaluates, and implements information technology strategies, plans, and priorities for a comprehensive agency-wide information technology program.

If you want to know about the requirements for this role, read on for all the relevant information.

Essential Functions

Lead the Information Technology function on behalf of Covenant House Alaska, including hardware, software, AV systems, phones, and security (badge / camera) systems.
Work with appropriate department heads to establish the procedures necessary for the IT Department to support the organization, including on and offboarding, security, training, updates, patches, and change management.
Set standards for hardware, software and services, such as the basic configuration for a new user’s computer.
Execute and extend IT strategy, including creation of project plans, time schedules, equipment and cost estimates for short, medium, and long-term applications. Maintain Agency 3 Year IT Roadmap.
Develop and maintain Covenant House Alaska’s IT network architecture.
Ensure all technology systems and hardware are up to date.
Ensure necessary software updates, advanced troubleshooting, security, compatibility testing, programming, implementation and system integration, and cyber-security.
Develop, maintain and implement information technology policies, guidelines and best practices.
Serve as the primary liaison with agency IT vendors and contractors.
Set and manage Agency hardware replacement schedule within the allotted budget.
Provide verbal and written recommendations for plans and budgets based on assessed needs and strategic plans.
Ensure information security within all IT and mobile communications related activities.
Provide appropriate business process support through usage of CHA’s IT systems.
Provide computer hardware, training, support and troubleshooting to staff as needed.
Coordinate and schedule training for all staff in the use of technology, either creating the training materials or working with training consultants.
Oversee network administration, backup and security protocols.
In preparation for an emergency, oversee the development of a business continuity plan and disaster recovery strategy in coordination with the Agency’s Emergency Action Plan.
Provide oversight to IT intern, as needed.
Provide Level 1 Helpdesk support, as needed.
Keep supervisor fully informed.

Intern Supervision

Interview, train, and directly supervise IT Interns.

Prioritize and assign tasks to meet goals and objectives of IT related infrastructure.

Promote personal and professional growth among interns by conducting supervisions and providing ongoing feedback to foster community engagement and development.

Budget Management

Under the direction of the COO, participate in the budgeting process as needed.

Manage requisition of needed supplies for IT related functions.

Oversee and review the budget through reporting with the COO.

Administrative

Support special programs / events regarding technological needs.

Participate in committees and facilitate meetings for the purpose of identifying appropriate actions and developing recommendations in support of the technological needs of the Agency.

Participate in program policies and procedures review and development.

Attend Management Meetings in the absence of the Program Director.

Minimum Qualifications

Bachelor’s degree in Business, with emphasis in Information Technology, or a related field is preferred. Experience can substitute for post-secondary education on a year-for-year basis.

Progressive experience working with advanced level information technology systems for 3-5 years or equivalent is preferred. Live experience considered an asset.

Knowledge, Skills, and Abilities Required

Understand and comply with all Agency policies and procedures, including Child Protection Policies.

Approachable, relatable, builds rapport well, and practices active listening with individuals of varied cultural backgrounds, embracing differences in behavior and lifestyle choices.

Maintain confidentiality while understanding and complying with requirements of mandated reporting, duty to warn, HIPAA, and other limits to confidentiality.

Ability to assess a situation, analyze the relevant data and consider the risks involved before signing off on a purchase or an action.

Ability to negotiate with management and vendors.

Strong organizational skills, attention to detail, and ability to prioritize multiple tasks in a fluid environment.

Well-developed verbal and written communication skills.

Proficient with standard computer operating systems. Ability to navigate Microsoft Office Suite, online databases, and other programs and websites as required.

Proficient with IT best practices, and ability to implement them within the infrastructure.

Willingness and ability to work outside of normal business hours as well as holidays and weekends as needed.

Able to accommodate a wide range of physical activity, including but not limited to walking long distances, moving up and down the stairs, lifting bags or boxes up to 50 pounds, driving a minivan, and physically assisting youth if needed.

Possess a current and valid Driver’s License.

Have a good driving record.

Pass federal, state, and local background check investigations.

Working Conditions

Position works in an office setting and within the YEC, but at times will be working within other administrative and program-based environments.

Noise level is mild to moderate, consistent with office and residential environments.

Ability to communicate information and ideas so others will understand.

Ability to exchange accurate information in these situations.

Ability to observe details within close range.

Ability to remain in a stationary position for extended periods of time.

Ability to move within the office to access files and office equipment.

Consistently operates a computer and related office machinery.

Occasionally moves items up to 40 pounds while ascending / descending stairways.

Covenant House is an Equal Opportunity Employer

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