Integration Specialist

We’re looking for a detail-oriented, self-learner who enjoys trouble-shooting software issues and providing clients with solutions that meet their business needs. You will join a dynamic and fast-paced environment and work with cross-functional teams to troubleshoot and identify issues for AbsenceSoft’s technical integrations for new and existing customers. This includes interacting with customers to understand issues and working with product and development teams to troubleshoot and document issues for resolution.

Make sure to apply quickly in order to maximise your chances of being considered for an interview Read the complete job description below.

As a Technical Integration Specialist, you will join our Tier 2 Customer Support team to learn and support technical integrations including, but not limited to, Single Sign On (SSO), SFTP, inbound and custom outbound feeds. No two days are ever the same. Our team of Specialists are excellent problem-solvers and help prevent incidents from causing major business impact. The beauty of being a Specialist is that you learn the AbsenceSoft technology and business inside and out. The nature of the job means you’re always working with a diverse range of people across different departments. The position could include 1-week per month of on-call rotation.

What You’ll Do

• Respond to client questions and issues including outbound or inbound feeds, SSO and SFTP primarily through a web-based ticketing system and support line.
• Work directly with clients, as well as Product, Development and Quality Assurance teams to identify, triage, and resolve system issues around outbound and inbound feeds, SSO and SFTP.
• Ability to read and understand customer outbound feed requirements to understand if the issue is defect or enhancement.
• Ability to effectively communicate solutions to different business stakeholders – including functional and technical customer representatives, customer success managers (CSMs), product, development and implementation resources.
• Document requirements and user stories for outbound feeds.
• Responsible for following Incident Management response and escalation procedures and serve as a point-of-contact during major outbound feed incidents.
• Resolve technical support issues with an eye for detail, procedural accuracy, and strong analytical best practices.
• Maintain a detailed understanding of product architecture, technical components and application functionality across multiple product lines.
• Participate in a highly compliant environment while assisting to maintain company controls and security within your job role.
• Other duties as assigned.

What’ll Set You Up for Success

Required Skills :

Nice to Have :

What To Know Before You Apply

At AbsenceSoft, we are committed to building a team that represents a variety of diverse backgrounds, perspectives, and skills. We are proud to be an equal opportunity workplace that celebrates and supports diversity and inclusion. We make all employment and related decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

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Salary : $80,000 - $110,000