Help Desk Specialist II

Company Overview

At ValidaTek, we modernize and optimize IT services to solve some of the most critical challenges facing federal civilian and defense agencies. From customers to partners to top-talent employees, ValidaTek puts people first, empowering them to exceed expectations and transform government organizations. Our success starts and ends with our people, so we built a company where great people can do great things, with the resources and autonomy to make decisions that transform organizations. We operate as one team of diverse people, united by a passion for continuous growth and optimization. Our commitment to quality and performance optimization is the reason why our IT Service Projects and New Development Projects have been appraised at CMMI Maturity Level 5, positioning us as one of a handful of elite companies to receive the highest form of third-party validation. www.validatek.com

Summary

We are seeking a Help Desk Specialist Level II to work at the Federal Law Enforcement Training Center (FLETC) in Glynco, GA. In this position you will join a technically diverse team to include, but not limited to other Help Desk Specialists, Network Engineers, System Administrators, and Database Professionals. Together, this team provides IT Operations and Support to the Federal Law Enforcement Training Agency which is responsible for training law enforcement professionals from over 90 different agencies.   

Responsibilities

• Set up and/or repair computer equipment and related devices
• Maintain system capabilities by testing existing equipment, programs, and software
• Document changes, revisions, and problems
• Train users on proper use of hardware and software
• Clearly communicate the understanding of the proper use of technology to the team
• Manage and train beginner specialists
• Tier II Technician responsibilities

 

Qualifications

• At least 1 year of experience troubleshooting software and hardware in a customer service role
• Excellent problem-solving skills and analytical abilities
• Excellent written and verbal communication skills using the English language
• High school diploma or equivalent experience 
• Ideal candidates will possess an associate's or bachelor's degree with an emphasis on Information Technology - Network Administration
• CompTIA A , Network , or Security - preferred
• Must be able to pass the Federal Law Enforcement Background Investigation

Posted Min Pay Rate

USD $36,553.00/Yr.

Posted Max Pay Rate

USD $64,890.00/Yr.

Salary Disclosure

Actual salary will be based on a variety of factors including but not limited to experience, geographic location, contract affordability, internal equity, education, and certifications. The upper end of the salary range may be reserved for individuals who have demonstrated tenure with the company, seniority, and proven excellent performance. This includes factors such as education, certifications, and extensive/unique experience beyond what is required.

EEO Statement

ValidaTek is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, or disability status. Applicants who are selected for employment will be required to verify authorization to work in the United States. Offers of employment will be contingent upon passing a post-offer background check.

Salary : $36,553 - $64,890