What are the responsibilities and job description for the Service Support Specialist position at VALIDATION ASSOCIATES LLC?
Job Description
Job Description
Daily Responsibilities / Job Description : Works inside designated customer sites coordinating client moves or providing high touch support. Coordinates and communicates with end users regarding all aspects of the OneSource Program including service call initiation, scheduling, maintenance, inventory data integrity, escorting of vendors for managed activities, safety and day to day lab operations.
Coordinate the delivery and installation of Client purchased instruments with the Original Equipment Manufacturer (OEM) at local and remote Client sites.
Coordinate the transportation of instruments to the Client lab site, including safe de-crating to prevent instrument damage.
Updates data records to ensure complete and accurate visibility to instrument delivery and installation data.
Collaborate with Client Capital Asset Stewards to ensure accurate instrument tagging.
Coordinate the removal as well as transfer of assets to and from Client sites.
Maintain training and compliance in areas of health and safety, security, environmental and operational aspects of daily activities in the working environment
May be required to travel to other client sites for training and meetings Interaction level with Management / Team Members : Daily
Skills Overview :
Qualifications / years of experience :
Associates degree OR
High School Diploma or equivalent with 2 years of experience in Inventory Management
Must Haves :
Ability to travel as needed
Strong data analytics and reporting skills
Project Management experience
Technology Requirements :
Demonstrated experience and proficiency in use of SAP systems and MS Office Suite. Additional Requirements :
Must be able to work in a laboratory, controlled environments requiring personal protective equipment (e.g., lab coat, safety glasses, etc.) in laboratory.
Job pace may be fast and job completion demands may be high.
Must be able to remain in a stationary position more than 25% of the time
The person needs to occasionally move between labs, corridors, adjoining rooms, and buildings onsite Frequently operate on instruments, objects, tools or controls, which will require regularly bending, squatting, stretching and reaching in order to perform in a service function.
Occasionally move or lift up to 25 pounds (potential for occasional lifting of up to 50 pounds).
Specific vision abilities required by this position include without limitation, the ability to observe details at close range distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus in order to perform the essential service functions of this position.
Occasionally operates a computer and other office machinery, such as a calculator, copy machine, and computer printer.
Employee may be required to handle hazardous waste according to local, state, and federal regulations. Duties may include identifying, handling, generating, accumulating, storing and labeling hazardous waste.
Potential risk to lab-based hazards including but not limited to extreme temperature, biological materials, and hazardous chemicals.
May be required to complete Medical Clearance, Respiratory Protection Training, and Fit Testing to wear a respirator as protection against hazards present in the laboratory environment.
Success / Performance Metrics :
Soft Skills Needed :
Ability to work both independently and in a team environment.
Effective written and verbal communication skills.
Strong multi-tasking and organizational skills.
