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Technical Client Services Analyst - CLO

Valitana LLC
Stamford, CT Full Time
POSTED ON 2/7/2025
AVAILABLE BEFORE 5/1/2025

Job Description

Job Description

About Valitana

Valitana is a financial technology firm providing cutting-edge SaaS solutions to institutional investors. Since 2018, our flagship product has been an industry-leading CLO (Collateralized Loan Obligation) analytics platform that numerous firms rely on for investment analysis of CLO bonds. In 2022, we expanded our offerings with a trade and portfolio management platform that supports all asset classes.

Position Overview

We are seeking a talented and detail-oriented Technical Client Services Analyst to join our team. In this role, you will become an expert in Valitana’s CLO Analytics platform, providing exceptional support to our clients and prospects. You will help clients maximize the platform’s potential, guide them through its features, and assist in resolving their unique needs.

A successful candidate will possess excellent written and verbal communication skills, a strong grasp of financial concepts, and the ability to quickly learn and adapt to new tools and ideas. Proficiency with Excel is essential, and familiarity with Python and APIs is a plus.

Key Responsibilities

  • Deliver high-quality support to Valitana’s clients and prospects.
  • Provide guidance to users on leveraging Valitana’s platforms effectively.
  • Create and maintain detailed video tutorials and written guides for platform features.
  • Analyze financial metrics and identify ways to improve data presentation.
  • Develop Excel sheets for client-specific needs using the Valitana plugin for data integration and calculations.
  • Assist clients in uploading and managing data within Valitana’s platforms.
  • Build custom metrics for clients using Python, as needed.
  • Support clients via multiple channels, including web, Excel, and API integrations.

Required Qualifications and Skills

  • Strong communication skills with the ability to interact professionally with clients.
  • Exceptional attention to detail and the ability to manage multiple client requests.
  • Quick learner, especially when it comes to understanding complex financial concepts.
  • Competence in combining data to create tailored metrics.
  • Proficiency in Excel, including advanced functions and data analysis.

    • Bonus Skills :

  • General familiarity with financial concepts, particularly CLOs or CMBS.
  • Experience in client support roles.
  • Basic knowledge of Python.
  • Familiarity with accessing and managing data via APIs.

    • What We Offer

  • Competitive salary and comprehensive benefits package.
  • Opportunities for professional growth and skill development.
  • A supportive and collaborative work environment.
  • The chance to make a meaningful impact on Valitana’s success and growth.

    • How to Apply

    If this opportunity excites you and you meet the qualifications, we encourage you to apply! Join us in shaping the future of financial technology at Valitana.

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