What are the responsibilities and job description for the Field Tech position at Vallarta Supermarkets?
IT Field Tech
Classification: Non-Exempt
Reports to: Help Desk Manager
JOB DESCRIPTION
Position Summary:
Seeking Point-of-Sale Computer Field Technicians. Candidates should be self-starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous retail experience a plus. Ability to work in a fast paces retail environment. This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide own transportation, valid driver's license and proof of auto insurance. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of IT equipment parts.
The goal is to create value for our customer that will help preserve Vallarta Supermarkets core values.
ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES:
1. Provide service and customer support during field visits or dispatches
2. Tie workflow to schedule
3. Manage all on site installation, repair and maintenance
4. Diagnose errors or technical problems and determine proper solutions
5. Produce timely and detailed service reports
6. Document processes
7. Operate vehicle in a safely manner
8. Follow all company’s filed procedures and protocols
9. Cooperate with technical team and share information across the organization
10. Comprehend customer requirements and make appropriate recommendations/briefings
11. Build positive relationships with customers
12. Troubleshoot issues with our Point of Sale applications (ACS, ScanMaster & Maitre’D)
13. Basic network troubleshooting
14. Able to use different network tools and software to diagnose issues
15. Basic understanding of PBX/VOIP systems
16. Basic virtual server troubleshooting
17. Scale calibration
Knowledge and Skills
1. Decides to either set the time to service the site or to call the help desk and walk them through the problem.
2. Must meet service level agreement of the customer.
3. Ability to troubleshoot, test, repair and service technical equipment
4. Always practices proper communication with the customer.
5. Coordinates any issues or communications with the correct functionary or help desk.
6. Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.
7. Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.
8. Must be able to work flexible hours based on call volume in the area.
9. Scale certification (We paid for certification)
10. A certification preferred
Required Education and Experience
This is a non-exempt level position, must be able to work weekends as needed.
Classification: Non-Exempt
Reports to: Help Desk Manager
JOB DESCRIPTION
Position Summary:
Seeking Point-of-Sale Computer Field Technicians. Candidates should be self-starters with good computer hardware and customer service skills. Knowledge of POS equipment is a plus. Previous retail experience a plus. Ability to work in a fast paces retail environment. This position requires flexible work hours with extensive travel in the assigned area. Candidates must provide own transportation, valid driver's license and proof of auto insurance. Mileage reimbursement is included in the compensation package. Candidates will also be responsible for maintaining a small inventory of IT equipment parts.
The goal is to create value for our customer that will help preserve Vallarta Supermarkets core values.
ESSENTIAL JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES:
1. Provide service and customer support during field visits or dispatches
2. Tie workflow to schedule
3. Manage all on site installation, repair and maintenance
4. Diagnose errors or technical problems and determine proper solutions
5. Produce timely and detailed service reports
6. Document processes
7. Operate vehicle in a safely manner
8. Follow all company’s filed procedures and protocols
9. Cooperate with technical team and share information across the organization
10. Comprehend customer requirements and make appropriate recommendations/briefings
11. Build positive relationships with customers
12. Troubleshoot issues with our Point of Sale applications (ACS, ScanMaster & Maitre’D)
13. Basic network troubleshooting
14. Able to use different network tools and software to diagnose issues
15. Basic understanding of PBX/VOIP systems
16. Basic virtual server troubleshooting
17. Scale calibration
Knowledge and Skills
1. Decides to either set the time to service the site or to call the help desk and walk them through the problem.
2. Must meet service level agreement of the customer.
3. Ability to troubleshoot, test, repair and service technical equipment
4. Always practices proper communication with the customer.
5. Coordinates any issues or communications with the correct functionary or help desk.
6. Once the tech is on-site and has analyzed the problem; he or she repairs, replaces and/or services the computer part or machine.
7. Manages own stocking level of parts and escalates to the inventory person in the area if any part needs get to a critical level.
8. Must be able to work flexible hours based on call volume in the area.
9. Scale certification (We paid for certification)
10. A certification preferred
Required Education and Experience
- 1-3 years of relevant work experience
This is a non-exempt level position, must be able to work weekends as needed.
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